PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services.

Reporting directly to the Manager of Patient Access in Main Admissions, the FINANCIAL COUNSELING/ SELF-PAY TEAM LEAD is responsible for admitting activities related to the collections, screening, and first-line contact for all self-pay and in-house patient population.   Additional responsibilities include the management and daily communication with the Risarc Vendor, monitor accounts for proper charity approvals, QueensCare eligibility, Medi-Cal Restricted eligibility, and other financial assistance programs available.  Other responsibilities will include weekly preparation, sampling, research and distribution of the FC Summary and Risarc Performance Summary Report, ONTRAC worklist, and co-ownership of the bi-weekly In-House High Dollar (IHHD) Meeting.

Required Skills

• Strong written and verbal skills.
• Strong critical thinking and problem solving skills.
• Computer skills, 45 wpm. 
• Strong knowledge of billing and insurance including Medicare and Medi-Cal guidelines

Required Experience

• High school graduate or GED required.
• Current BLS (Basic Life Support card from American Heart Association)
• LA City fire card within 6 months of employment
• Three years hospital registration experience required. Supervisory or team lead experience

The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Strong written and verbal skills.
• Strong critical thinking and problem solving skills.
• Computer skills, 45 wpm. 
• Strong knowledge of billing and insurance including Medicare and Medi-Cal guidelines