NorthEast is a full-service electrical distributor to Electrical Contractors, Industrial, OEM, Utility, and Institutional customers. NorthEast Electrical has grown into one of the largest electrical distributors in New England offering more than 30 convenient locations. The company operates these strategically located branches throughout the 6 New England States in order to make exceptional customer service available to our customers.

NorthEast prides itself on its value-added service offerings and its highly trained and knowledgeable staff. We have built a solid and compelling foundation of product, distribution, and customer relations. With one of the largest product offerings in New England, superior logistics, shared resources and strong vendor relations, NorthEast provides the highest level of customer service.

We offer a competitive salary and a comprehensive benefits package.  Employment is contingent on a successful pre-employment drug screen and background check.

This is an ideal position for someone looking to grow within a reputable market leading company!

401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.

EOE M/F/DISABILITY/VETERAN

SUMMARY: 

The primary role of the IT Technical Support position is to maintain, analyze, troubleshoot and repair computer systems, hardware, install software and computer peripherals and to provide technical support to end users.

RESPONSIBILITIES:

• Document, maintain, upgrade or replace hardware systems and install appropriate software and hardware as directed by Corporate IT.
• Member of the Sonepar Help desk – support Sonepar in IT initiatives at the local level.
• Support and maintain user account information including rights, security and system groups.
• Active Directory administration
• Update company email with technical tips and brief documents
• Evaluate system potential through assessing compatibility of new programs with existing programs
• Assist in improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Provide technical support to end users on a variety of issues, identify, research and resolve technical problems. Be responsive to phone calls, emails and personnel requests for technical support. Maintain level of confidentiality with regards to user’s information/passwords
• Prepare reference material and operation instructions to assist users
• Maintain system functionality by testing computer components
• Achieve computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting course of action to be taken
• Document, track and monitor problems to ensure a timely resolution.
• Travel to and support all locations as needed

Required Skills

Knowledge of commonly-used IT concepts, practices and procedures

Basic data network construction and troubleshooting techniques

Basic understanding of security camera and intrusion systems

Rely on instructions and pre-established guidelines to perform the functions of the job.

Demonstrate high level of professionalism in dealing with confidential information

Excellent written and verbal communication skills

Proficient with Microsoft Applications and Internet navigation

Strong organizational skills, detail oriented and handle multiple projects simultaneously

Must be a team player and be able to work with internal and external people at all levels 

Required Experience

2 year college degree or equivalent business experience

Knowledge of commonly-used IT concepts, practices and procedures

Basic data network construction and troubleshooting techniques

Basic understanding of security camera and intrusion systems

Rely on instructions and pre-established guidelines to perform the functions of the job.

Demonstrate high level of professionalism in dealing with confidential information

Excellent written and verbal communication skills

Proficient with Microsoft Applications and Internet navigation

Strong organizational skills, detail oriented and handle multiple projects simultaneously

Must be a team player and be able to work with internal and external people at all levels