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ORDER TRACKING, AUTHORIZATIONS COORDINATOR (IDS Call Center Ancillary)

Avacend, Inc.

ORDER TRACKING, AUTHORIZATIONS COORDINATOR (IDS Call Center Ancillary)

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    TITLE:               QA/SDET with Adobe AEM - Adobe Campaign experience

    LOCATION:         Grand Rapids, MI

    DURATION:        06+ months

     

     

    DESCRIPTION:-

    Previous experience with the Adobe Campaign tool and extensive knowledge of:

    • Creating and testing workflows within Adobe Campaign
    • All channels within Campaign: Email, SMS, Push, and Direct Mail
    • The Adobe Mobile SDK as it relates to Campaign
    • Templates and components in AEM that power Adobe Campaign
    • Working knowledge of how AEM Assets (aka – the DAM) is leveraged within Adobe Campaign
    • Campaign customer profiles (aka – the data model)
    • Integration with Adobe Audience Manager
    • Bonus: knowledge of Adobe Target integrations (not critical – but would be amazing)
    • Ability to partner with a PO on writing testable acceptance criteria
    • Preferred to have Selenium Automation Experience
    • Safe Agile/Agile
    • Excellent Communication skills
    • Digital/E-Commerce domain knowledge
    • Experience with VSTS, Microsoft Test Manager(MTM) or Jira or similar test management tools

     

    THANK YOU AND BEST REGARDS,

     

    SHIBU SINGHA

    MANAGER - SERVICE DELIVERY

    AVACEND, INC.

    3155 North Point Pkwy Bldg. G

    Suite 130, Alpharetta GA 30005

    PHONE: 770-702-0134

    SHIBU.S@AVACEND.COM

     

    Required Skills Required Experience

  • Qualifications
    • Knowledge of computerized practice management and electronic health record (EHR) systems, Microsoft Office, and spreadsheets;
    • Ability to motivate department staff to achieve goals and establish effective working relationships; excellent communication skills
    • Critical thinking and problem solving skills to identify and resolve problems in a timely manner
    • Demonstrated ability to communicate effectively and tactfully
    • Knowledge of customer service principles and practices; a strong patient advocate
    • Good analytical and problem-solving skills
    • Ability to interpret, adapt and apply guidelines and procedures
    • Time management skills
    • Attention to detail, actively listens and always follows appropriate channels of communication
    • Must be able to handle multiple tasks with interruption
    • Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
    • Good English spelling, reading and comprehension skills
    • Knowledge of ICD-10 and CPT coding
    • Spanish/Chinese bilingual preferred