PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Performs a wide variety of protective, investigative and courtesy duties. There are three posts within the Emergency Department, ER1, ER2 and ER3 (hours of coverage 24/7).  The emergency department assigned Security Professionals need to have exceptional, gracious and empathetic ‘Customer Service’ and will have control over areas of the ED.  These areas include the ED front lobby, ED waiting room area, visitor bathrooms, ED parking areas, making rounds in the ambulance bay and throughout the back of the ED as specified by policies and post orders.  Observes and reports for safety and security deficiencies, taking corrective action(s) or reporting same to Hospital Facilities Department and the emergency department for action(s). This position requires an individual to be able to stay on their feet for up to (8) consecutive hours, walk in and around the ED, have the physical strength to confront whatever situation presented with. This position has physically demanding and mentally challenging conditions and occasional exposure to disagreeable elements.  Must be able to assist the ED in responding to all Code Gray (Combative Person) activated calls and be able to de-escalate visitors or patients that are getting verbally aggressive with the staff.  ER1 must be able to stop visitors from entering the department without checking in and have the flexibility to use his or her own judgment in assisting in situations that need immediate attention.

Required Skills

• Strong verbal and written communication skills
• Critical thinking skills
• Problem solving skills
• Computer skills

Required Experience

REQUIRED:

• Meet APIH Health Security Services hiring qualifications.
• At least five years experience as a Supervisor in Security industry, former military, or former law enforcement.
• High school Diploma or equivalent GED
• California (BSIS) issued Guard card
• Baton Permit
• Pepper Spray permit
• Current Basic Life Support (BLS) certification from American Heart Association
• LA City Fire card within 6 months of employment (PHGSH only)
• De-escalation training NCI (Non-Violent Crisis Intervention), MOAB (Management of Aggressive Behavior) or VIP (Violence Intervention and Prevention) Response Training

PREFERRED:

• Must have working, reliable phone number for contact when not on duty.
• Must have a reliable means of transportation 24/7 for commute to and from work site(s).
• Prior Security experience in Healthcare Industry

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

• Strong verbal and written communication skills
• Critical thinking skills
• Problem solving skills
• Computer skills