Under the direction of Surgical Services Management, the Surgery Scheduler performs surgery scheduling and some secretarial support to the Surgery Department. This position will assist with special projects, reports, surgery scheduling, filing, telephones, performance improvement data, and any other duties as needed. Also serves as a resource for charge nurses and surgery staff.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

· Knowledge of medical/surgical terminology and procedures

· Critical thinking and problem solving skills to identify and resolve problems in a timely manner

· Use of customer service principles and practices

· Excellent organizational skills, strong interpersonal skills

· Must be able to handle multiple tasks with interruption and able to multi-task

· Excellent grammar, punctuation, proofreading, editing and composition skills

· Strong working knowledge of computers and advanced skills with basic office software

· Good English communication skills and ability to communicate effectively

Required Experience

Required:

• Must have knowledge of insurance, HMO procedures & medical terminology
• Experience with ICD-10 CM & CPT coding systems
• Ability to maintain composure & balance multiple priorities in a fast-paced environment.

Preferred:

· Successful completion of high school education or GED

· Minimum one year scheduling/registration experience in a hospital or medical office setting

· Knowledge of medical/surgical terminology and procedures

· Critical thinking and problem solving skills to identify and resolve problems in a timely manner

· Use of customer service principles and practices

· Excellent organizational skills, strong interpersonal skills

· Must be able to handle multiple tasks with interruption and able to multi-task

· Excellent grammar, punctuation, proofreading, editing and composition skills

· Strong working knowledge of computers and advanced skills with basic office software

· Good English communication skills and ability to communicate effectively