PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Whittier Hospital, PIH Health Downey Hospital and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

The Registration Clerk performs clerical duties as required by PIH Health Breast Center Whittier to meet the needs of the patient and facilitating the delivery of care. Strong customer service skills are essential. Duties may include filing, image management, copying, scheduling, phone messaging, data entry, collection of patient liability and transcription per position code as well as other tasks as assigned. This position may require travel to off-site locations.

Required Skills

• Excellent organizational, written and verbal communications and strong interpersonal skills
• Communicate effectively with staff, patients, guarantors, insurance companies, and physicians
• Demonstrates attention to detail
• Good English speaking, spelling, reading and mathematical skills required.
• Must possess excellent telephone etiquette, and customer service skills
• Proficient computer skills and knowledge in Word, Excel, Outlook and ability to maneuver through multiple screens in a timely manner
• Ability to sort & file material correctly by alphabetic or numeric systems; computer data entry skills; ability to work effectively in fast-paced situations & tight deadlines
• Ability to stay on task in a fast and high pressured environment
• Strict adherence to all HIPAA laws
• Strong commitment to customer service with demonstrated ability to create a positive patient experience
• Demonstrates the ability to work well independently, as well as part of a team

Required Experience

Required:

• High school graduate or G.E.D.
• Must have one to two (1-2) years of hospital/healthcare work experience in registration, financial counseling, insurance verification, clerical/office or unit clerking.

Preferred:

• Prior medical or hospital experience with electronic medical record system
• Bilingual skills (English/Spanish)
• Medical terminology knowledge
• Medical insurance knowledge

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V

• Excellent organizational, written and verbal communications and strong interpersonal skills
• Communicate effectively with staff, patients, guarantors, insurance companies, and physicians
• Demonstrates attention to detail
• Good English speaking, spelling, reading and mathematical skills required.
• Must possess excellent telephone etiquette, and customer service skills
• Proficient computer skills and knowledge in Word, Excel, Outlook and ability to maneuver through multiple screens in a timely manner
• Ability to sort & file material correctly by alphabetic or numeric systems; computer data entry skills; ability to work effectively in fast-paced situations & tight deadlines
• Ability to stay on task in a fast and high pressured environment
• Strict adherence to all HIPAA laws
• Strong commitment to customer service with demonstrated ability to create a positive patient experience
• Demonstrates the ability to work well independently, as well as part of a team