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CALL CENTER COORDINATOR (PHP) FULL TIME, SHIFT VARIES

Sonepar USA

CALL CENTER COORDINATOR (PHP) FULL TIME, SHIFT VARIES

Banta, CA
Full Time
Paid
  • Responsibilities

    Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 7 locations throughout Arizona. IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs. Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.

    In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

    +--------------------------------------------------------------------------+ | EEO Statement: | | | | We are an equal employment opportunity employer. All qualified | | applicants will receive consideration for employment without regard to | | race, color, religion, gender, national origin, disability status, | | protected veteran status or any other characteristic protected by law. | | | | | | | | | | | | SUMMARY | | | | | | Performs manual and clerical duties related to shipping, receiving, | | inspecting, storing, issuing and delivering a variety of materials, | | equipment and supplies within the warehouse. | | | | | | | | | | Essential Functions | | | | | | Reasonable accommodations may be made to enable individuals with disabi | | lities to perform the essential functions. | | | | | | _ _ | | | | - Ability to load, unload, and move materials within or near work site | | by performing the following duties: | | - Convey materials from storage or work sites to designated area per | | Sales Ticket. | | - Read work order or follow oral instructions to ascertain materials | | or containers to be moved. | | - Package merchandise for shipment by common carrier | | - Load materials into vehicles and install strapping, bracing, or | | padding to prevent shifting or damage in transit. | | - Load and unload materials onto or from pallets, trays, racks, and | | shelves by hand. Unload incoming vehicles and prepare necessary | | receiving documents. | | - Handle freight claims as required. | | - Lift heavy objects by hand or with power hoist, and clean work area, | | machines, and equipment to assist machine operators. | | - Learn to safely operate all the necessary equipment in work area. | | Operate industrial truck or electric hoist to assist in loading or | | moving materials and product. | | - Familiarize yourself with all electrical merchandise and where it is | | stored in the warehouse. | | - Relocate or rearrange merchandise as required. | | - Lock and unlock doors as assigned. Assist in keeping all work | | areas clean. | | - Count, weigh or measure incoming or outgoing items to compare | | identifying information and variety against bills of lading, | | invoices, orders, or other records; examine incoming shipments for | | damage or shortages and correspond with shipper. | | - Determine method of shipment utilizing knowledge of shipping | | procedures, routes and rates; prepare materials for shipping. | | - Provide on the job training to lower level employees and resolve | | problems utilizing knowledge of shipping/receiving/stock operations. | | - Participate in routing, counting and inspecting items. | | - Ensure proper documentation and package marking with appropriate | | placards when moving hazardous materials. | | - Fill orders and issue materials and supplies per requests; document | | transactions appropriately; prepare requisitions and compute costs; | | keep records of storeroom inventory. | | - Participate in ordering or purchasing standard stock items, such as | | recommending additions or deletions to standard stock items or | | ordering replenishments within established procedures and limits. | | - Communicate when inventory levels are low. | | | | - Other responsibilities may be assigned. | | | | | | | | | | | | QUALIFICATIONS AND EDUCATION REQUIREMENTS | | | | | | - High School diploma or General Education Degree (G.E.D) | | - 2-4 Years related warehouse experience or training; or equivalent | | combination of Education and Experience | | | | | | | | | | | | KNOWLEDGE, SKILLS AND/OR ABILITIES REQUIRED | | | | | | Through previous background and experience, the candidate must be able | | to demonstrate, with or without an accommodation: | | | | - Knowledge of automated or computerized system operation. | | - Knowledge of record keeping practices. | | - Knowledge of safety practices, and wears PPE as assigned. | | - Skill in lifting heavy packages and objects. | | - Skill in operating wire and cable cutting equipment, reels, | | machines, and cable cutters. | | - Skill in operating forklift or other material handling equipment. | | - Skill in operating large vehicles in tight and congested areas. | | - Ability to effectively communicate. | | - Skill in using various hand tools used in preparing, reeling, and | | cutting wire and cable, i.e. hammers, nails, ropes, tape, plastic | | and cable termination seals. | | - Must be forklift certified. | | - Knowledge of cargo securement techniques, chains, binders, straps, | | ropes, knots, plastic wrap and cargo dunnage used. | | - Strong mathematical skills to add, subtract, multiply and divide in | | all units of measure, including fractions and decimals. | | - Must be able to read and interpret invoices and packing slips. | | - This position has no supervisory responsibility, though is the | | senior lead within the warehouse and performs duties relating to | | that position. | | - Ability to be trained on the operation of power and/or hand tools; | | greet individuals, answer phones, and provide information to | | customers; bend, stoop, lift and move objects weighing up to 50 | | pounds; stand and walk continuously throughout an 8-hour shift; work | | in dusty and dirty conditions; handle and store hazardous materials; | | clean and maintain a safe working environment. Specific vision | | abilities required by this job include close vision, distance | | vision, peripheral vision, depth perception and ability to | | adjust focus. Operate Forklift, equipment such as pallet jacks. | | Climb ladders, Squatting-Bending. | | - Typical environments include offices, light industrial, commercial, | | utility and manufacturing. The noise level in the work environment | | is usually moderate. Will include outdoor work exposed to elements | | and non-conditioned warehouse spaces. | | - Work is generally requires standing and walking the majority of the | | time, but may require sedentary activity for up to 10% of the time. | | | | - Current Forklift Operation Certification required | | - Possess in knowledge of IES computer systems, Microsoft Office, | | Eclipse, etc. | | - Must be a team player and abide by IES’s strong core values | | and beliefs. | | | | | | | | SUPERVISORY RESPONSIBILITY, WORK ENVIRONMENT AND PHYSICAL DEMANDS | | | | | | | | | | | | ADDITIONAL NOTES | | | | | | Please note this job description is not designed to cover or contain a | | comprehensive listing of activities, duties or responsibilities that are | | required of the employee for this job. Duties, responsibilities and act | | ivities may change at any time with or without notice. | +--------------------------------------------------------------------------+

    Required Skills

    Knowledgeable on Eclipse

    Forklift Operation, warehouse storage and retrieval

    PC Knowledge and usage

    Required Experience

    Shipping LTL via Common Carrier and our truck

    Utilizing manifesting software to create BOL

    Preparing palletized shipments

  • Qualifications

    Knowledgeable on Eclipse

    Forklift Operation, warehouse storage and retrieval

    PC Knowledge and usage