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FRONT OFFICE REPRESENTATIVE I (PHP) WELLS MOB: FULL-TIME

Avacend, Inc.

FRONT OFFICE REPRESENTATIVE I (PHP) WELLS MOB: FULL-TIME

Charleston, SC +1 location
Paid
  • Responsibilities

    PAY RATE: $18 (DLR)

    CONTRACT DURATION: 7 MONTHS

    LOCATION: CHARLESTON SC 29406

    • Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.  Ability to multi-task and support high level of troubleshooting user issues via telephone and remote applications. Bachelor's Degree or equivalent. 1-2 years related work experience.

     DIRECT LABOR RATE: PAY RATE $18/HR.

    LOCAL CANDIDATES PREFERRED. 

    THIS IS A DRIVING POSITION MUST USE OWN VEHICLE AND PASS MOTOR VEHICLE CHECK.

    POSITION SUMMARY

             Provide technical support on operational or maintenance aspects of system equipment.  

             Diagnose mechanical, hardware, software and systems failures, using established procedures. 

             Basic technical understanding of Wi ¿ Fi networks, switches and routers. 

             Perform remote, on-site or in-house servicing and/or repair of company products/services.

             Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11

             Wyse Thin Appliance using Citrix

             Signature Capture Device

             Receipt Printer

             Corded Scanner

             Netgear/Aruba Router

     

    Position Requirements

             Available to work a flexible schedule (including days, nights, weekends and holidays). 

             Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with  Driver Safety Policy and guidelines.

             Reliable transportation as needed to move between sites throughout the day as necessary

     Basic Qualifications

             High school diploma or equivalent

             One year technical support experience 

             One year customer service experience

     

    Required Skills Required Experience

  • Qualifications
    • Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute
    • Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems)
    • Demonstrates good telephone management skills
    • Knowledge of ICD-9 CM and CPT coding systems
    • Good organizational skills
    • Ability to identify and solve problems
    • Demonstrates good communication skills
    • Bilingual, English/Spanish preferred

     

  • Locations
    Charleston, SC • North Charleston, SC