Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 7 locations throughout Arizona.  IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs.  Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.

In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

POSITION SUMMARY:

_ Develop, maintain, and implement digital strategies throughout Independent.  Manage new and existing digital customer accounts, contacts, and web anonymous customers. Consult the customer base on how to create efficiency using the company’s digital solutions. Must become an expert on all existing and future digital solutions created by Independent._

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ESSENTIAL DUTIES AND RESPONSIBILITIES: (Include the following; other duties may be assigned)

• Digital Training

Responsible for training internal IES teams as well as customers on all digital capabilities.  This includes but is not limited to: Webinars highlighting digital developments, onsite training with customers on digital solutions, follow-up with customers and internal teams on digital competency.

• Responsible for selling the digital tools to Independent’s customer base, articulating the digital strategy to internal associates, and become the face of digital transformation in the region
• Resolve digital product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Document digital business operations and create digital business workflows
• Customer Development

Develop an understanding of customer business systems and how to integrate IES digital solutions into said business systems.  Help customers use digital solutions to become more efficient in their day-to-day activities.

• Digital Development

Help create development roadmap for website based on customer feedback for improvements on the website.

• Assist Digital Department with special projects, events, and promotions as needed.
• Other duties and/or projects as assigned

Required Skills

 Requirements:

• Must be a self-starter with the ability to work independently and with little supervision
• Must demonstrate good time management skills
• Must possess strong planning, organizational and execution skills
• Must have the ability to set goals and meet deadlines
• Must possess excellent customer service skills

Required Experience

• Bachelor’s Degree (B.A. or B.S.) in a business-related field
• 2+ years of Marketing & customer-facing Sales experience

_                                                                OR_

_                Equivalent combination of Education and Experience_

 Requirements:

• Must be a self-starter with the ability to work independently and with little supervision
• Must demonstrate good time management skills
• Must possess strong planning, organizational and execution skills
• Must have the ability to set goals and meet deadlines
• Must possess excellent customer service skills