Benefits:

Competitive salary

Opportunity for advancement

Training & development

Benefits/Perks:

Initial and ongoing training

Competitive compensation

Paid holidays and vacation

Indoor and comfortable working environment

Company Overview: PIP Marketing, Signs and Print is a dynamic and innovative printing and sign shop dedicated to delivering high-quality products and exceptional customer service. With a focus on creativity and precision, we help businesses and individuals bring their ideas to life through our wide range of printing and signage solutions.

Job Summary:

We are seeking a passionate and customer-focused individual to join our team as a Customer Experience Advisor. As the face of our brand, you will play a crucial role in ensuring every customer interaction is positive and memorable.

Responsibility Overview:

• Welcome and assist customers in-store, over the phone, and via email, providing expert guidance on our products and services
• Collaborate with customers to understand their needs and preferences, offering tailored recommendations and design solutions
• Manage orders from inception to completion, ensuring accuracy and timeliness in delivery
• Handle customer inquiries, concerns, and complaints with professionalism and efficiency, striving to resolve issues to the customer's satisfaction
• Collect feedback from customers to identify areas for improvement and implement strategies to enhance the overall customer experience
• Maintain a clean, organized, and inviting store environment

Skills we are looking for:

• Previous experience in customer service or retail, preferably in a printing or signage environment
• Strong communication skills, with the ability to engage with customers effectively both in person and digitally
• Excellent problem-solving abilities and a proactive approach to addressing customer needs
• Detail-oriented with a commitment to delivering high-quality work
• Proficiency in using computer software and systems for order management and design (experience with Adobe Creative Suite is a plus)
• Enthusiasm for learning and adapting to new technologies and industry trends

Skills desired, but not required:

Previous experience in business to business

Printing and signage experience

Understanding of direct mail and automated marketing

Experience with PrintSmith or PrintersPlan

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIP.