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Customer Experience Specialist

PIRCH

Customer Experience Specialist

Mission Viejo, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ABOUT US:

    PIRCH offers the best in kitchen, bath, and outdoor design from the world’s most coveted brands. We are headquartered in Carlsbad California, with seven luxury showrooms and four distribution centers serving Southern California. We believe you should love what you do for a living and that bringing home design dreams to life is incredibly rewarding. At PIRCH you can look forward to opportunities for learning and growth, and a company filled with kind and helpful people.

    ABOUT THE SHOWROOM CONCIERGE ROLE:

    WE BELIEVE IN PROVIDING THE TOOLS TO HELP YOU BUILD AND DEVELOP SKILLS FOR A CAREER. THIS ROLE CAN PROVIDE YOU WITH:

    · Career opportunities at a luxury retailer

    · Experience with retail operations and sales

    · Event coordination experience

    · Organizational skills

    · The ability to communicate and interact with a diverse range of clientele

    A TYPICAL DAY FOR A SHOWROOM CONCIERGE WILL INCLUDE THE FOLLOWING RESPONSIBILITIES:

    · Being the face of a luxury showroom; greeting customers, making espresso beverages, and partnering customers with Sales Consultants

    · Maintaining Showroom Calendar via Outlook for client appointments

    · Coordinating and scheduling events and formal dining in the showroom

    · Maintaining showroom cleanliness standards

    · Partnering with leadership to receive and maintain inventory for the espresso bar

    ABOUT YOU:

    WE MIGHT BE A GREAT MATCH IF:

    · You have great interpersonal skills and like working with others

    · You are organized and pay great attention to detail

    · Communication is your superpower

    · You work well under pressure

    THERE ARE A FEW SKILLS AND REQUIREMENTS YOU SHOULD HAVE TO BE SUCCESSFUL:

    · High School Diploma or GED

    · 1+ year experience in a food service or customer service environment

    · State Food Handler’s card eligible

    YOU WILL BE A STEP AHEAD IF YOU HAVE:

    · Experience coordinating mid to large size events

    · Experience as a barista

    · Experience in a luxury retail environment

    WHAT WE OFFER:

    This is a full-time position, reporting to the Showroom Director. This is an onsite role and requires the ability to stand for long periods of time and the ability to operate a computer.

    Our retail team members must be available during showroom hours. This role has a flexible schedule that includes evenings, weekends, and holidays.

    We offer competitive compensation as well as a comprehensive benefits package including:

    · Medical/Dental/Vision Insurance with several plans to choose from

    · Generous paid time off

    · Paid holidays

    · 401(k) program with tiered match

    · Voluntary life and disability plans

    · Employee assistance program (EAP)

    · Opportunities for advancement

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER

    Pirch provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PIRCH complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Company Description

    PIRCH is a luxury retailer of appliance, plumbing and outdoor products with a passion for creating a revolutionary retail experience for our customer and team members. If you’ve visited our award-winning showrooms, you’ll understand why we have been recognized as “Most Innovative Showroom” and “Best Multi-Location Retailer” by KBIS and “100 Most Promising Companies” by Forbes.