FORWARD COACHING OFFICE MANAGER

This is a full-time position for our office in Costa Mesa.

Please do not apply if you plan on working remotely. No walk-ins, please.

Your Opportunity:

You have the opportunity to impact thousands of lives and businesses as Forward Coaching's Office Manager. Couple your passion for client care, business operations and reporting to deliver an unparalleled customer experience for Forward Coaching's clients. As we grow, you will be empowered to innovate on current processes and systems to scale our services.

What You're Great At:

Your listening and problem solving skills are keys to your success. As much as you enjoy connecting with customers, you are also analytical and pay strict attention to details. You thrive in building, implementing and following business systems and enjoy financial reporting. You take pride in your commitment to execute with high standards and integrity.

What You’ll Do:

Handle the onboarding process for all new clients including processing their payment, connecting them to their Coach, and ensuring a seamless start to their coaching experience

Work closely with our Coaches to prepare them for their new clients

Manage all aspects of billing including processing refunds, collecting past due balances, processing client cancellations, creating invoices, negotiating payment arrangements, and processing reimbursements

Audit and process sales commissions, Coach commissions, and revenue share allocations for payroll

Oversee the transferring of clients from one Coach to another

Manage the onboarding process for all new Coaches including preparing their paperwork, scheduling their onsite training, and conducting an introductory welcome call to outline company policies and procedures

Liaison with property management and supply vendors

Qualifications and skills:

Business or Accounting-focused Bachelor’s degree

Ability to communicate clearly and concisely, both orally and in writing.

Strong project management skills and people skills

Ability to produce accurate financial reports

Ability to balance multiple priorities and meet deadlines

Ability to work both independently and as part of a team

At least 5 years of relevant experience