Overview:

The Restaurant Server/Bartender will interact with guests and ensure they have a great drinking and dining experience with Holiday Inn KCI in our casual dining establishment, Burger Theory.

Primary Server Duties and Responsibilities:

Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; take initiative in resolving guest challenges, and involve a supervisor when needed.

Handle table bookings, direct customers to their tables, present menus, suggest dishes, assist in drink selection, inform customers about food preparation details, and communicate specific customer needs to the cooks.

Maintain proper dining experience by delivering items, fulfilling customer requests, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.

Stay updated on current menu choices and specialties, as well as menu deviations and kitchen shortages to keep guests informed when ordering.

Obtain revenues, issue receipts to customers, accept payments, and return change as needed; accurately process all cash and credit card transactions using established procedures.

Perform all pre-shift and/or post-shift cleaning/preparation tasks, such as cleaning tables, laying out napkins and utensils, refilling condiments, sweeping floors, etc.

Assist with the completion of basic cleaning tasks as needed.

Assist with special events as needed.

Adhere to grooming and appearance standards as well as IHG Service Standards.

Communicate other products and services available at the hotel upon guest inquiry.

Other duties as assigned.

Primary Bartending Duties and Responsibilities:

Use great customer service skills by greeting guests pleasantly as they approach the bar, taking and preparing their orders promptly, and creating an overall friendly interaction.

Prepare beverages as requested using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.

Accurately process all cash and credit card transactions using established procedures.

Check guest identification in accordance with federal law.

Follow established Hotel safety protocols and procedures at all times; immediately report any safety/service incident to the supervisor or manager on duty.

Take action to solve guest problems/complaints using appropriate service recovery guidelines.

Set up the bar accurately and efficiently with all liquor, mixers, ice, garnishes, glassware, and supplies.

Perform pre- and post-shift procedures.

Ensure that all liquor is properly secured before, during, and after every shift.

Other duties as assigned.

Qualifications and Requirements:

High school diploma or equivalent.

Must be 21 years or older!

Previous serving experience is preferred.

Previous bartending experience is preferred.

Cash handling experience is preferred.

Must speak English fluently and be able to write in Basic English.

Food Handlers Card is a bonus.

ServerSafe Card is a bonus.

Must have a high level of stamina to work on feet for extended periods.

Must be able to frequently lift/carry objects up to 25 lbs., and occasionally lift/carry objects up to 50 lbs.

Schedule (may vary):

Need Afternoon & Evening availability

Holidays as needed

Overtime as needed

Weekend availability