Job Description

Practice Manager, PMO

What You’ll Do

As a PMO Practice Manager, you are not just leading project managers, you are cultivating accountable consultants, driving delivery excellence across a diverse and complex portfolio, and enabling Burwood’s clients and internal teams to operate with clarity, alignment, and impact.

You’ll lead a team of Project Managers, supporting their performance, growth, and delivery success. You will be a thought partner to internal stakeholders and a trusted advisor to client leadership, connecting delivery health to business outcomes and shaping the ongoing evolution of Burwood’s PMO.

PMO Leadership & Strategy

• Own the operational cadence of your Project Management team, including scorecard metric reviews, performance delivery measurements, forecasting health and data hygiene
• Contribute to the evolution of Burwood’s PMO maturity model and foundational playbooks
• Support resource planning, delivery audits and project health reviews with strategic recommendations
• Serve as a delegated point of escalation for delivery issues and client relationship risks

People Development and Coaching

• Attract, develop, and retain consultative project leaders aligned to Burwood’s DNA
• Conduct regular coaching conversations focused on ownership, risk visibility, and delivery value, not just task management
• Foster autonomy through role clarity, feedback loop, and thoughtful delegation

Client and Account Enablement

• Partner with Sales, Account Executives, Executive Directors, and Solutions Architects to position PMO lead services, support strategic pursuits, and elevate delivery credibility
• Maintain visibility into key accounts to identify risk patterns, coaching needs, or expansion opportunities
• Translate delivery insights into business impact narratives that reinforce Burwood’s values

Team Operation Execution

• Team will execute project delivery, project performance monitoring and controlling activities, stakeholder reporting, and forecasting
• You will monitor patterns, support issue triage, and help unblock delivery when systemic risks emerge
• You will track and achieve team profitability and net income goals by maximizing the potential of team members

Qualifications

Who You Are

• Strategic and systems-focused. You look for root causes, not just symptoms
• Consultative by nature. You guide clients with confidence, listen actively, and connect delivery details to business impact.
• Service-minded and driven. You model the Burwood DNA and cultivate it in others
• Decisive yet enabling. You coach through accountability, not control.
• Skilled at building high-performing teams. You hire potential, coach for growth, and create the conditions for team success
• Comfortable in ambiguity. You bring structure, but don’t need all the answers to lead
• Client aware. You understand how to translate project health into client value and retention
• Fluent in metrics. You use data to influence, forecast, and drive performance clarity.

The Tech Stuff

• 10 or more years of experience in IT delivery (infrastructure and cloud), software development, and advisory projects, with at least 3 years managing Project Managers
• Proven success coaching PMs through Waterfall and Agile delivery frameworks, and a thorough understanding of the SDLC lifecycle
• Strong understanding of project financials (margin, utilization, forecasting)
• Experience in navigating complex client landscapes, including verticals such as Healthcare, Manufacturing, or Higher Education
• PMP, CSM, or equivalent certification preferred
• You are competent in building presentations, process value mapping, workflow diagrams, & SOWs

** Nice To Haves:**

• Experience in designing or maturing PMOs or delivery frameworks
• You have experience managing or supporting initiatives anchored in M&A cycles or post-merger delivery workstreams
• You have experience providing advisory services in the project leadership area to clients (project definition and prioritization, PMO development, PMO governance, strategic planning, roadmap development, etc.).

Performance Will Be Measured By

• Team utilization and profitability targets
• Delivery health of the assigned portfolio
• Leadership scorecard alignment
• PM retention, engagement, and career progression
• Expansion of client footprint through delivery excellence

Additional Information

The Perks

If you ask any of our employees here at Burwood, “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

• 401(k) and Roth 401(k) savings plan, complete with a company match
• Generous vacation days
• Health, dental, and vision insurance
• Life and accident insurance
• Short- and Long-Term Disability coverage
• Flexible work-from-home policy
• Flexible spending accounts for pre-tax healthcare and transit/parking expenses
• Access to financial planning expertise

Compensation packages at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, and other job-related reasons. ​

The estimated salary range for this role is ($150,000-$175,000). This role may also be eligible for incentive compensation based on individual and/or company performance. Sales roles have an additional opportunity to earn substantial variable compensation tied to quota achievement.

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company, but rather, the best. These are the words we live by. This means we welcome all the best talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or age.

Being open to all cultural backgrounds, life experiences, thoughts, and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.