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Community Impact Operations Associate

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POAH Communities

Community Impact Operations Associate

Chicago, IL
Full Time
Paid
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  • Responsibilities

    Job Description

    POAH Communities is an exciting and highly entrepreneurial organization committed to the preservation and excellent management of affordable rental housing. Our Data and Operations team works to support and advance the work of POAH Communities by providing key operational insight across the business. Community Impact Operations Analyst will be responsible for the overall evaluation of POAH Communities’ Outcomes Initiative, a place-based model of community development to deepen our work in the communities we serve and develop within. 

    QUALIFICATIONS/REQUIREMENTS

    Reporting to the Performance and Special Projects Manager, the successful candidate will thrive in a team oriented environment and should possess the following:

    • Strong data analysis and business operations skills. Confidence in creating and implementing effective solutions for growth areas identified by data 
    • Expert experience working in Microsoft Excel (Data Validation, Pivot Tables, Macros, Advanced Functions, etc.)  
    • 2+ years of project coordination experience in a professional environment 
    • Strong verbal, written, and customer service communication skills
    • Experience working with Salesforce CRM
    • Experience as a data system Administrator  strongly preferred
    • Knowledge of property management and/or resident services professions preferred
    • Experience with Smartsheets a plus
    • Experience with Python, SQL, and/or R a plus

    RESPONSIBILITIES

    • Manage existing reporting requirements for POAH Communities’ Community Impact department, including building and updating monthly, quarterly and annual data reports
    • Create or enhance key reporting for Community Impact department; including reporting for internal and external stakeholders such as Stewards of Affordable Housing for the Future (SAHF), peer organizations, and neighborhood partners
    • Manage the expansion, adoption, and administration of Salesforce at POAH Communities run Resource Centers across the country
    • Identify, define, and implement creative solutions for utilizing data to advance the goals of the Community Impact and resident services growth areas, including the design and visualization of data reports for a range of audiences
    • Coordinate with stakeholders from across the company to ensure that data is accessible and metrics are well-defined
    • Work with staff at POAH Communities 100+ properties across the United States to ensure reporting and submission of data is completed in a consistent and timely matter

    EDUCATION:  Bachelor’s degree.

    EXPERIENCE:  At least 3-5 year(s); professional experience obtained during school considered. 

    Salary is competitive and commensurate with experience.  Benefits include health and life insurance, a generous earned leave program, and a 401k retirement plan with company match.  POAH Communities is an equal opportunity employer, committed to diversity in the workforce. 

    ABOUT POAH COMMUNITIES: POAH Communities is a mission-driven organization dedicated to building and improving communities.  Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. Nearly half of POAH’s properties have staff members devoted specifically to resident support and we are growing. POAH Communities strengthens and supports the portfolio through local and national partnerships, internal corporate support and outreach, and a focus on positive outcomes for our residents:

    • STABLE HOUSING: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
    • HEALTH: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
    • EDUCATION: Pledging to grow pathways to quality, affordable childcare, afterschool, and adult education.
    • EMPLOYMENT: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
    • FINANCIAL STABILITY: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
    • COMMUNITY ENGAGEMENT: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.

    POAH Communities has specialized in the professional management of affordable multifamily housing for more than 25 years. Initially founded as Midland Property Management, Inc., POAH Communities became part of the Preservation of Affordable Housing, Inc. (“POAH") family in 2001, and currently manages close to 12,000 affordable housing apartments in Connecticut, Cincinnati, the District of Columbia, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire and Rhode Island. POAH Communities has over 400 staff members and maintains offices in Kansas City, Cincinnati, Washington DC, Boston and Chicago.

     

     

     

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