Job Description

Do you have a passion for technology and customer service, but feel boxed in with your current position? Do you wish you could spend more time learning new technology and learning from your peers but find that management is only focused on the metrics of your daily output?

Would you love to get hands on experience and training in hot industry topics such as Virtualization, Networking, Security, Videoconferencing, and Virtual Desktop Infrastructure (VDI)?

If this sounds like you, Praxis Computing would love to talk with you! Praxis is a Managed Service Provider (MSP) that provides Information Technology (IT) services for small to medium sized business. Our organization has a truly unique culture of shared learning, training and professional execution. While many IT firms and in-house IT departments keep people pigeonholed into specific areas, fostering a culture where everyone is afraid to share their knowledge, at Praxis we believe in the exact opposite. We truly promote and enjoy cross training and education, which allows our entire team get hands on experience across all of our technologies. Teamwork and learning are core to the culture at Praxis.

THE POSITION Praxis Computing is currently seeking an information technology professional for the position of Technical Support Representative. We are looking for a professional who is organized, self-motivated, and team-oriented and who thrives on deepening their knowledge in the art and science of information technology. This position presents a unique opportunity to learn through hands-on mentoring by our senior staff and access to technology training.

Praxis Technical Support Representatives provide onsite and remote help desk support for small to medium sized businesses with Windows and Macintosh environments. Responsibilities include daily application support, performing routine maintenance, and troubleshooting malfunctioning systems. In the process, our support technicians deepen their understanding of desktop computing, and learn about server and networking technologies under the supervision of senior staff.

EDUCATION AND EXPERIENCE

Undergraduate degree in a related field preferred Minimum 3-5 years experience in Information Technology (IT) Customer Service training and experience highly desired

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Strong communication and consultative skills
• Passion for successful teamwork
• Ability to work effectively under pressure
• Ability to adapt to change and balance competing demands
• Integrity and leadership qualities
• Strong analytical skills
• Detail oriented approach
• Strong customer service skills

COMPENSATION This is a full-time position with some weekend and evening work and a rotating on-call schedule for after-hours emergency support. We feature a competitive salary and bonus package with attractive benefits including 401K, Medical/Dental/Vision benefits, and paid time off.

Company Description

THE FIRM Praxis Computing is a Los Angeles based Information Technology (IT) services firm, founded in 1992. We specialize in the design, deployment and support of business computer networks, focusing on small to medium sized businesses. We maintain partnerships with leading technology vendors including Microsoft, VMware, Fortinet, HP and HPE. Our Partner status puts the full resources of these vendors behind us to insure the success of our clients' technology projects. We help our customers succeed by understanding their unique information technology needs and developing a fully customized program to care for their infrastructure, allowing them to focus on their business. We incorporate systems, processes, tools and best practices into a suite of services that increase user productivity, stabilize costs and improve security. Praxis Computing offers a professional environment with an emphasis on learning, technical excellence and customer satisfaction. We maintain a high-energy, collaborative environment which leverages the strengths of both individuals and the team. Praxis has been listed twice as one of the fastest growing technology services companies in the United States, and our customer solutions have been the subject of numerous success stories. Learn more about Praxis Computing at www.praxis.com