Job Description

Job Description

Business Analyst with Order Management Systems and Digital Technologies Experience

My name is Bill Stevens and I have a new twelve month plus Business Analyst opportunity available for a major firm located in Saint Charles, Missouri that could be of interest to you, please review my specification below. The work schedule will be a hybrid one, three days a week in the office and two days remote. The ideal candidate must have experience with Order Management Systems and Digital technologies.

The ideal candidate should also possess a green card or be of citizenship.

This position pays $82.00 per hour on a w-2 hourly basis.

Job Overview
This role will work very closely with Regional and Local Stakeholders across the firms Supply Chain, Digital Demand and Customer Care areas. High-level responsibilities will be to document the functional requirements for items, Integrations Improvements, Projects, and other enhancements with the firms ecosystem.

Key Responsibilities:
Actively engage members of the OMS (Order Management Systems) Product Team
Work closely with stakeholders to solidify business requirements, mapping business processes, mapping integration flows, documenting journeys, and authoring business requirements to ensure high quality solutions
Ability to create source/target mapping of current and future state system integrations
Obtain, evaluate and reconcile information gathered from multiple sources; distinguish user requests from true underlying needs.
Assist in defining SLA’s and creating service metrics as well as displaying them to stakeholders
Collaborate with other BA’s to create connected end-to-end solutions
Collaborate with team members to root cause support items and feed them into the CIP Backlog
Collaborate with team members and subject matter experts to create test plans and manage the User Acceptance Testing processes
Think outside the box when facing new or difficult challenges within a fast pace, ever-changing, and high-speed growth environment
Provide expertise and guidance to QA resources by thoroughly understanding capabilities, communicating acceptance criteria, and assisting with user acceptance testing.
Assist stakeholders in items such as general OMS Reporting and Dashboard creation
Ability to communicate at a high level

Context and Scope:
Complete how the job gets done and the way it operates
The firms OMS Product Analyst will sit on a very high functioning team that is held to the highest standards of quality through determination and pure relationships and partnerships. This role will work closely with BA’s and other stakeholders within the Supply chain, Logistics, Customer Care, and Digital Demand spaces. This work will need to be highly collaborative in order to maintain a fast pace without degrading overall quality standards that are expected within the firms Digital Order to Cash team.

Qualifications:
Strong communication skills both written and verbal
Process oriented and results driven
Proven 3+ years of experience as a Business Analyst
Understanding of highly integrated digital platforms
Knowledge of Salesforce or other CRM tools
Knowledge of continuous integration and continuous delivery
Ability to use design thinking and end-to-end solution-based approaches when solving business problems
Possess a broad understanding of business and technology strategies and business processes that impact and enhance profitability
Clear understanding of Agile Methodology
Experience working within a SaaS platform
Knowledge of Source Control Systems
Knowledge of Change Management Practices

Highly Desirable:
OMS (Order Management Systems) Experience
Experience working within a CPG (Consumer Packaged Goods) company is a plus only and is NOT required
Knowledge in Supply Chain and Logistics
Experience working in the pet food and/or health industry
Experience creating flowcharts, entity relationship and business diagrams using Microsoft Visio
High volume, high availability, system design and analysis experience preferred
Product management and life cycle experience preferred
Experience building requirements to support systems integration (EDI, XML, Flat file, service-based integration, SOAP, REST, ESB)
Service provider and/or solutions consulting experience desired
Experience logging defects/tickets in a ticketing system such as JIRA

The interview process will include an initial telephone or Zoom screening.