Job Description

Job Description

I have a contract to hire IT Support Engineer opportunity in Torrington CT that is looking for an IT Specialist to join the team. This is someone who will be liaison between the outside MSP and internal IT support staff. This candidate will set up new users on the phone system and will help handle some Help Desk tickets. Please see the job description below and send your resume for review if you are interested.

This is an onsite job opportunity

Responsibilities:

• Takes the lead on the 3rd party relationship with outside MSP
• Provides helpdesk support and responds to end user requests to resolve issues and deliver solutions.
• Set up and configure new employees on internal phone systems.
• Promotes strong customer service values, creative problem solving, continuous process improvement, collaboration, and strong communication skills within the Support Services team.
• Installs, tests, and configures new workstations, peripheral equipment, and software.
• Keeps management apprised of problems that may escalate and cause issues long term.
• Develops strong relationships at all levels of the organization and across academic and administrative departments to improve communication and trust.
• Will take ownership of assigned tasks and escalate issues as needed to IT vendor.
• Works in conjunction with team members, users, and vendors to fulfill helpdesk tickets.
• Follows through on all service requests, ensuring the end-user receives detailed information regarding the status of the request and the time frame for resolution.
• Password reset and resolutions of all applications up to and including phone system issues.
• Advises the Director on improvements for the IT Support team including, but limited to, capacity planning and budgeting for equipment acquisition and refresh cycles, service management, and maintenance of documentation and licensing.

Qualifications:

• Exposure to knowledge of Mac and Mac products.
• Demonstrates the following personal attributes: "can do" attitude; respectful and approachable style; persistent when confronting challenges; empathy; extremely flexible; composed under pressure.
• Knowledge of IT support services with demonstrated experience helping end users as Windows and Apple Mac endpoint support, web conferencing, and managing knowledgebase and ticket systems.
• Solid experience setting up new users on phone systems, and telecom
• Working knowledge on anti-virus and malware software
• Solid helpdesk experience with deskside support, telephone, and email support required.
• Good working knowledge of laptops including, WIFI connectivity, authentication, docking stations, laptop maintenance, and operations.
• Working knowledge of desktops, workstations, laptops, Windows and Mac technology.

Lori Sklarski

Senior Technical Recruiter

PRI Technology

P: 973.732.5454 x27

C: 973.432.9968

F: 973.732.5456

Lori.sklarski@pritechnology.com

www.pritechnology.com