Job Description

Job Description

THSI ROLE WILL BE ONSITE 3 DAYS PER WEEK, REMOTE 2 DAYS.

The position is an integral part of THE client focused initiative and requires not only claim expertise but the ability to deliver excellent customer service to stakeholders and clients both internal and external. Claim Experts are hands-on managers of individual higher exposure/complicated claims; expected to regularly conduct outside claim audits and client visits; initiate regular contact with underwriters, actuaries and accounting staff; and have the ability to review and analyze overall loss portfolios. A comfort level with technology is required as the digitalization of our departmental operations is a key part of our corporate strategy. The position reports to the AVP, Treaty Claims Team Leader housed in New York. Regular travel required.

Responsibilities

• Oversee and manage a portfolio of reinsurance P&C accounts which entails:
• Evaluating, developing, reporting on and resolving complex and/or higher value individual claims and/or loss bordereaux
• Approving financial transactions on claims within his/her authority
• Collaborating and assisting in the account management of assigned accounts, often with other internal department representatives
• Conducting claim audits and providing marketing support relating to cedents and brokers
• Analysing loss and expense trends on loss portfolios, emerging risks and large losses; assisting in the development and implementation of plans to improve results
• Anticipating client needs and expectations and delivering superior customer service
• Working collaboratively with others within the claim department, particularly with other claim experts and those staffing the claim analyst unit, to ensure prompt turnaround and response to clients
• Contributing to the company’s international community of claims expertise by sharing knowledge and experience on a global basis
• Keeping abreast of claim and industry developments/trends in order to maintain a high level of expertise
• Coaching, mentoring and assisting in the training of more junior claim staff
• Participating in projects as required ****

Qualifications

• 10+ years of combined insurance/reinsurance professional lines claim handling experience, particularly related to financial lines.
• Expertise in managing a caseload of more complex claims. Ability to manage and organize and analyse data.
• Some managerial experience is a positive; this management could involve people, projects and/or accounts.
• College degree or equivalent work experience
• Post-graduate degree and/or industry certification/designation a plus