Job Description

JOB DESCRIPTION

Client is looking for an intellectually curious, business-savvy, analytical powerhouse to join the Television Animation Technology team as a Production Technical Support Engineer. In this role, you will be responsible for supporting solutions across the various Television Animation: Business departments, Production Crews and Development Crews.

RESPONSIBILITIES

·         Production Technical Support Engineers (PTSEs) interact with department management, animation production crews and other supporting departments to provide production technical support to the business unit.

·         Accountable for assigned trouble tickets.

·         Participates in the daily operation of the Production Support Helpdesk:

·         Provides production support using various technologies.

·         Logging and routing production support data into Helpdesk and other systems.

·         Identify and escalate support trends.

·         Provides first tier user account level administration.

·         Participates in researching, testing, and implementing optimized technical solutions for production users.

·         Active Directory administration

·         Multi-platform computer system management (Linux / UNIX, Apple OS X and Windows):

o   Administration

o   Security policy / access rights

o   Imaging

o   Remote control

o   Customization

o   Application support

·         Leverages array of software utilities to troubleshoot and streamline department services.

·         Understands production workflows and timelines.

·         Measure, calibrate and validate color reference displays and OS parameters to meet DTVA production requirements.

·         Performs miscellaneous technical special projects as assigned by department management.

·         The ability to write “light weight” scripts for automating processes is a plus.

·         Participates in hardening new solutions for production.

QUALIFICATIONS

·         Bachelor’s degree in a technical discipline.

·         Must be able to follow directions and procedures.

·         3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment.

·         3 to 5 years’ experience working with system imaging and deployment tools:

o   JAMF

o   SCCM

o   ADE

o   PXE

·         3 to 5 years of experience working with and supporting computer graphics / media applications and tools:

o   Adobe Creative Suite – Photoshop, Illustrator and After Effects

o   Autodesk Maya

o   Unity and Unreal Engines

o   Toon Boom Harmony and Storyboard Pro

o   Wacom Pen Display and Tablet Technology

·         3 to 5 years in supporting computer systems in a large company / enterprise environment.

·         3 to 5 years of experience working with network management and administration utilities in TCP/IP networking environment.

·         Able to communicate technical information effectively – both written and verbally.

·         Ability to work in a fast pace, production critical team environment.

·         Must have a strong customer service orientation and have the ability to work with a diverse user community.

·         Must be well organized and detailed oriented.

Company Description

Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. Here at PRIDE Health we strive to provide our colleagues with a positively charged work environment; treating them with respect and appreciation. Happy employees work harder and care more; in turn they will go the extra mile for our customers and candidates. Creating and fostering a culture based on performance-oriented teamwork and innovative thinking is what sets us apart from the rest.