Job Description

We are seeking a CUSTOMER SERVICE REP to join our team! You will be responsible for helping customers providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Family owned and operated manufacturing company based in Roseville, CA. Entering our 64th year, we specialize in long-life wear components for the mining, asphalt production and road construction industries.