Physical Therapist - Love your job at last!

Incredible opportunity to work among Detroit's only Osteopractic Physical Therapy Team, awarded the national clinic of the year by the American Academy of Manipulative Therapy and mentored by a fellowship-trained manual therapist who is one of the most skilled dry needling therapists in the state. We utilize a team approach, nurturing environment, and employee-centric mentality that allows for personal growth and becoming part of a culture that you will enjoy being a part of.

Are you ready to do work that matters for a company that values you? Are you looking for that culture-fit that has you pinching yourself everyday you get up for work, because you love your role in making a difference in people’s lives? We’re “Back to You,” and we think that work should be fun, your contribution should be recognized, and your happiness directly translates into a better bottom line for our company, and a better experience for our patients.

How about you?

Are you confident, reliable and resourceful? Do you have lots of energy, a great work ethic, EXCEPTIONAL organization and communication skills? Do you have the ability to serve as part of our family and care for our patients as if they were family as well? Do you have a Physical Therapy license in the state of Michigan?

If so, keep reading…

But before you spend too much time, here are the essential requirements for this opportunity of a lifetime:

Exceptional organization and communication skills

Loads of common sense

Talent to build and maintain relationships with patients

Ability to encourage patients

Warmth

Empathy

Superior listening skills

Answer finder and problem solver

Timeliness

We are a nationally recognized, fun, cutting edge, Physical & Occupational Therapy office, looking for an Team Player who is a highly efficient, highly motivated, resourceful, results-oriented person, with a sense of humor and tons of empathy for patients in pain. We are looking for someone to join our family, not just our team.

We want a full-time, long-term, Physical Therapy Clinic Director Superstar who can provide support to us as we solve medical mysteries and treat difficult diagnoses in patients who feel hopeless and overwhelmed because conventional medicine has failed to find a cause or cure for their symptoms. Based on performance, your role will rapidly grow within our company to include hybrid clinical & admin roles, more responsibilities, and higher pay, if you so desire. We help our patients (and our staff) become “Fully Functional”. Being Fully Functional, means being your most healthy, productive, satisfied, joy-filled self. Qualified applicants must enjoy learning, being stretched to grow, and will ultimately be an integral part of all our operations.

Here is a short list of other “must-haves” that you should possess to apply for this position:

1. Be warm, friendly and empathetic – many of our patients have often been in pain for years and are in search of an ally, a guide who can finally figure out what is causing their symptoms and help them become fully functional and pain-free. As a Physical Therapist and Clinical Director Superstar you are one of the initial patient contacts with “Back to You.” Our patients (and staff) are our family and we treat everyone with respect and care. As the first doctor that many of our patients see in our clinic, you are our “brand ambassador” and are the starting point for their healing. This skill is vital. It is non-negotiable. It is a natural talent that reflects an applicant’s entire persona and beliefs. It is a non-teachable skill and our first test of applicants when determining who will be a good fit.

2. Be a leader – You must have the ability to constantly establish and maintain rapport with your team, guide the flow of the clinic, grow the clinic volume (the more it grows, the more bonuses you'll make), participate in marketing events, mentor your team, ensure the success of your clinic and your patients, and communicate with the company. The clinic can become busy and multi-tasking is a vital skill. That being said, we have systems in place that allow us to help one another if one area of the practice gets unusually busy. We all pull together and you will never hear someone say “that’s not my job” when someone needs help.

3. Have Excellent & Professional Communication Skills – You must be able to respond professionally in person and on the phone to patients from across the Metro Detroit area, and have the ability to accurately document, effectively bill, collaborate with the scheduler to ensure patient adherence to the plan of care, problem solve, and adjust your staff as needed for growth and replacement. You must be able to find solutions to help our patients and our organization.

4. Be Highly Attentive, Pro-active & Resourceful – You must be alert and anticipate patient and staff needs. We pride ourselves on being the doctors who actually listen to patients. We expect our staff to do the same. Strive for the best evidence-based practices and implement the most cutting-edge approaches and techniques so that your patients and staff can benefit from your knowledge and skill set.

Are we a good fit so far?… If YES, keep reading….

Here’s something you should know: As a team member of our team, it’s helpful if you have some of the following experience: working in a medical office or hospital, organizing events, working with elderly or the disabled. Why? Because the traits that allow you to succeed there (empathy, attention to detail, care for patients who are in pain, organizational skills, etc.) will help you thrive here.

Do you also possess these qualities below?

1. Team and/or Leadership Experience – If you have leadership experience, please notate it in your inquiry. We find that people who’ve played on sports or other types of teams, or who have had significant leadership experience understand how to play their role, how to pitch in wherever is needed, and have a Whatever It Takes attitude.

2. Customer Service Experience – If you have experience in busy restaurants, retail, or high-level customer service, please notate it in your inquiry. We often find this type of person has received exceptional training, as well as an understanding of what it takes to maintain high levels of service and personal organization.

3. Positive Mental Attitude – We are all a family and really enjoy our time at work with one another because we are all on one mission to help our patients recover and get their lives back. A positive mental attitude, even when things don’t always go your way, is a vital requirement. Changing people’s mindset is the first step in healing and it has to come from the staff first.

What’s In It For YOU?!?!

Working with our Doctors (and their team) would be the single most useful education you could get. You’d literally be getting paid to learn, and contribute value in the form of your ideas, positive energy and organizational efforts. You’ll be exposed to concepts that you’ve only read about in health and wellness magazines...and you will hear how they operate to help patients heal. Our therapists are fellowship trained, osteopractors, managers, clinical specialists, PT school educators, and experts in their craft.

For example, you will be mentored in differential diagnosis to determine the root causes of pain/dysfunction and the possibility of recovery in seemingly hopeless cases. You will learn about cutting edge testing and therapies unavailable anywhere else in the state. You will also learn about natural methods to help people get and stay healthy including nutritional supplements and body therapies. Research-based dry needling, cupping, body tempering, spinal & extremity manipulation, IASTM, and much much more! Holy cow! Where would you ever learn that in school? :-)

In a typical medical office setting you may end up dealing with an endless sea of paper, boring tasks, unattainable performance measures, without getting to spend quality time with your patients and make a difference (our patients receive at least 30 minutes of manual therapy). Our whole team participates in the healing process and you will learn to experience patient victories as your own.

And much, much more…

Still interested? … Good! Here’s your next step:

Please apply by pressing the “apply here” button on Indeed or the recruiting site you discovered us on.

BEFORE taking action, go to www.backtoyourehab.com make sure our philosophy fits your own. We want to focus our time only speaking with people who are serious and meet the essential requirements. You will also find our story there under the ‘about’ tab.

Location: Canton, Royal Oak and Saint Clair Shores, Michigan. You MUST have reliable transportation and be early or on time for work. Being on time is also non-negotiable. This position is as needed to cover sick days, vacation or provide extra coverage

Compensation: Compensation depending on experience and qualifications (we pay at least 10% more than the average in the industry and have a 300% better work environment). We also have regular reviews with the potential for raises and bonuses. We have an IRA with matching and paid holidays and vacation.

We look forward to meeting you and learning how you can contribute to the growth of our amazing company.

*** If we feel that you may be the right person for the job, we’ll be in touch in 3-4 days (or sooner). Positions like this don’t come around very often, so we typically have many applicants for our positions. As a result, the hiring process in our organization involves several steps. Each is designed to make sure we find the perfect person. We value superior communication skills, problem solving, timeliness, and attention to detail as all are required of our team. Subsequent steps in our hiring process will measure each of these skills before we narrow candidates down for interviews.

Oversee Patient Care and Documentation

Completes Evaluation, Progress Note, Treatment, Discharge

Evaluates all patients referred for physical therapy

Completes Progress Notes at a frequency determined by their insurance carrier

Completes documentation via EMR

Prepares and submits clinic reports via EMR, assuring confidentiality and following all HIPAA guidelines to include initial evaluations and summaries, daily treatment notes for all patients seen that day under his/her care, progress reports to referring physicians and agencies, discharge reports and summaries, special reports and daily attendance records and summaries

File patient incident reports when needed

Admin to scan document into patient chart

Confers with persons most closely associated with the active management of the patient and to keep them informed of any additional patient needs, treatment modifications and/or progress

Example: case managers, attorneys, social workers, surgeons, etc.

Treats patients of all ages, race, creed, gender, culture, socioeconomic background, and disability without bias or prejudice

Respects and understands the patient's right to treatment and right to involvement in treatment decisions

Practices ethical responsibility based on the cultural, ethnic and religious beliefs of the patients served and applicable law

Excels in the area of customer service; Monitors and trains this expectation to staff

Efficiently and accurately uses and teaches technology used in the office, and any software required to complete his/her job or as required by management

Routinely completes all of HIPAA Privacy and Security training as required by B2Y management team and ensures compliance to these privacy policies within their clinic

Reaches out to patients for conflict resolution when needed

CD may also enlist the help of COO for patient conflict resolution when needed

Manages the employees listed directly underneath in Organizational Chart

Includes Admin, clinical staff, techs, and/or students

ADP Time and Attendance Supervisor

Approve employee timecards in ADP

Timecards must be reviewed for accuracy and approved at end of pay cycle in preparation for payroll

Manage employee schedule for assigned clinic location

Manage/approve employee time off requests, ensure employees find appropriate coverage when taking time off, etc

Coordinate with other clinic CD’s if necessary when making schedule adjustments and finding coverage

CD’s may opt to have employees “swap roles” if absolutely necessary in order to cover a shift

Example: In the event of admin absence, PTA can cover as tech and tech covers the front desk

CD may decide no extra coverage is needed in the event of a slow schedule

CD may choose to send home extra staff in the event of a slow schedule

Attempt to address and resolve any employee issues as they arise

HR related concerns can be directed to the HR Department

Any other concerns/issues that cannot be resolved should be brought to the COO

Document any employee incident(s) when necessary in order to be reviewed later during an employee performance evaluation

Attempt to address and resolve any issues as it relates to COVID-19

Stay current with the guidelines/recommendations for outpatient healthcare facilities within your clinic’s county

ie: reach out to the county’s health department for update information and/or changes

Communicate any updated information and/or changes to upper management

Communicate to the CEO and COO any updates and/or modification requests to the clinic’s COVID-19 policies and procedures as they arise

CDs and upper management should work in collaboration to develop and implement the best practices as it relates to navigating COVID-19

CEO has final say regarding which policies and procedures will be implemented and/or discontinued as it relates to COVID-19 to ensure the cohesiveness between all clinics

Assist with employee recruitment

Post job positions on Indeed (your B2Y email is affiliated with our company account)

Review resumes

Complete phone screens for potential candidate(s)

Conduct Interviews

schedule interviews in collaboration with the admin during; blocking off the schedule if necessary

Consider having other team members assist with interview when appropriate (ie: tech or admin) to help determine the candidate’s overall fit within the team dynamic

CD may delegate any/all recruitment tasks to the admin or tech when necessary

CD does not offer a job or make any hiring decisions

CD forwards their top candidate selections via email to the CEO and CCO

CD includes information such as CV, name, phone number, email, rate of pay (if discussed), preferred schedule, locations they will work at, and any other pertinent information.

CEO to contact candidate, negotiate rate of pay, and making hiring decisions

CCO will initiate onboarding and determine training schedule

New hires are provided with training checklists from the CCO during their initial onboarding that the CD should “sign off on” at the completion of training to signal that the new hire has successfully completed their training.

Forward completed training checklist to CCO

Provide any additional guidance/mentorship to new hire if necessary

Assist with employee dismissal

When giving notice, staff should be instructed to alert their supervisor

CD immediately alerts the CEO, CCO, and COO when an employee gives notice

Begins the recruitment process to replace the staff member that is leaving ASAP

Collect any company property from employee (ie: office key)

May choose to plan a “going away” event if necessary

May delegate tasks to admin and techs

CD coordinates an exit interview between the employee and HR Department to occur on employee’s last day

Conduct Employee Performance Reviews

Conducts biannual employee performance reviews in collaboration with the COO

COO to maintain the performance review tracker

COO alerts the CD when an employee performance review deadline is approaching

COO arranges and schedules performance review

CD completes the performance review (COO may attend if requested)

COO forwards completed documentation to CEO/CCO to be uploaded to employee’s ADP profile.

COO updates performance review tracker

CD/COO have the option to enlist the help of our HR Department: Carolyn Bisby when conducting performance reviews if needed

Disciplinary Action

Notify CEO/COO and HR department if performance review reveals the need for any disciplinary action

Following the guidance of HR department, CD/COO to communicate what disciplinary action is to be taken

Adheres to and promotes B2Y policies, procedures, and core values:

1. Patient First Approach

2. Positive Attitude

3. Internal/External Education

4. Team Approach

5. Ethical Pride

Ensure employees are exhibiting professionalism

TV’s are for patient use only - CD’s are to ensure that staff are not watching TV but are engaged with patients and staying busy when on the clock

Employees should be focused on and interacting with patients when they are present in clinic

No cell phone use in front of patients

Ensure employees look professional and abide by the uniform policy

Ensure employees are utilizing safe and sanitary practices

Hand sanitizer in between patients

Cleaning mats, equipment, and linens between use, etc

Ensures clinic maintains a warm, friendly and welcoming relationship with all patients, B2Y staff, all medical and non-medical professionals, vendors and visitors

Maintains a clinical atmosphere that coincides with B2Y core values (mood, vibe, artwork, energy, and flow)

Best efforts to keep clinic morale high

promote a positive, fun, and inclusive working atmosphere within the clinic

Celebrate employee birthdays and/or special occasions is encouraged but not required

Provide feedback and suggestions to improve clinic for patients and employee to the COO

Manages the overall efficiency of daily clinic operations

Maintains a patient treatment schedule consistent with the needs of the clinic, adjusting hours of operation and staffing as appropriate

Communicate/coordinate any schedule adjustments to the front desk admin ASAP

Exhibit best efforts to maintain productivity standards (Kept Promise Indicators/KPIs)

Ensures that staff are completing their job tasks and staying busy

Delegates tasks to employees when needed and directs the work flow of daily operations within the clinic

Oversee the arrival of packages to the clinic

Any package that is delivered to the clinic is for clinic use and may be opened immediately

May delegate admin/tech to open package and distribute/assemble contents

Ensure that the boxes are broken down and delivered to the recycling bin

Keeps the clinic open and functional during the posted hours of operation

In the event of weather, power outages, and/or other unforeseen circumstances, the CD must make best efforts to keep clinic open

Closing the clinic in the event of an unforeseen circumstance requires approval from the CEO

Patients, staff, and upper management should be notified of any last minute approved closings

Admin to post notice on company social media

Send out a “patient broadcast’ message via Kareo Engage to all patients scheduled

Ensures that the clinic is neat, organized, and clean

Oversee that the tech is completing their cleaning and re-stocking tasks, etc

Ensure that the cleaning, hydrocollator, and bathroom logs are regularly completed

Notify the COO if the clinic requires any additional cleaning

Works directly with Front Office Administrator to ensure proper protocols and procedures are followed by the clinic

Completes all reporting directed by senior management within time frame given

Immediately communicates any changes from clinic normal operations to COO, including but not limited to: facility maintenance issues, IT related issues, weather, changes in hour of operations, staffing, incident reports, and disciplinary actions

Addresses any technical, mechanical, and/or building issue that may arise

Work in collaboration with the admin to address any issues

Collaborate with the COO if needed

Utilize the “what to do in case of emergency” information contact sheet for a list of important contacts

Communicate the problem and solution being implemented to the COO/CEO. Any expenses over $100 require pre approval from CEO

Determine when purchases are necessary for the clinic using company card

Purchases over $100 require pre approval from CEO

Collaborates with the COO and Front Office Administrator to ensure the clinic excels in scheduling, billing, EMR core functions

Collaborate with administrative personnel and billing team when necessary to ensure ethical, accurate, and best billing practices

Ex: knowing insurance limitations in regards to units allowed per visit, total units allowed, corresponding to billing team inquiries in our EMR

Ex: willing to add last minute evaluations same day

Ex: coding and charging appropriate units relative to duration CPT code is delivered

Provides leadership and guidance as a clinical educator

Remains flexible in regards to clinic hours and schedule

Any scheduling changes and time off should be reported to the COO

Utilize the employee roster to find coverage for days requesting off

Time off to be approved by the COO → CEO

Works to ensure proper procedures are followed as related to clinical mentorship program and student programs; Must also be a clinical mentor

Seeks out learning opportunities, stays relevant with current evident in treatment approaches, and exercises the most evidence-based interventions

Available on-site to coach and develop staff, answer questions, deploy new work initiatives as directed by upper management

Supports the clinic and clinical staff and occasionally assumes these responsibilities in their absence

Participates in regular leadership meetings, lunch and learns, and attends any training as requested / approved by senior management

Leadership meetings are every other Monday from 12:30pm - 1:00pm via TEAMS

Coordinate, organize, and alternates hosting Lunch and Learn Meetings

Lunch & Learn Meetings are held the last Monday of every month (unless a holiday it will be the week prior) from 12:00p-1:00p

Each location will alternate organizing and implementing the Lunch & Learn Meetings

ie: Canton hosts month 1, Grosse Pointe hosts month 2, Royal Oak hosts month 3, Canton hosts month 4, and so on

Seek out presenters to present

Delegate staff to seek out speakers and brainstorm possible meeting topics

The exact schedule of which location will be hosting on which date is subject to change and CD must be flexible

The meeting will be broadcasted via TEAMS to the other clinics from the “hosting” clinic

Assists with marketing efforts and clinic growth

Attends sales luncheons or community outreach events within the area to improve community awareness of B2Y and establish relationships with referral sources when possible

Enhance the patient experience, demonstrate patient appreciation, and captivate the patient experience by means of google reviews, internal referrals/marketing, and responding to feedback as appropriate

Responds to all communications with employees, management, physicians, vendors, case managers, transportation, and patients within a timely manner to ensure effective communication

Delegate tasks to admin, clinicians, and techs as needed