PRN Physician Recommended Nutriceuticals is looking for a Customer Service Representative to join our team here in Blue Bell, PA!

PRN Physician Recommended Nutriceuticals was founded on the idea that a superior nutriceutical product line, endorsed by the leading physicians and delivered to patients in a convenient way could significantly support eye health. The impressive body of evidence supporting the use of omega-3s is inspiring, but unfortunately, not all omega-3 products are the same. At PRN, we are committed to providing you with the purest and safest nutriceuticals helping you to lead a happier and healthier life.

The Customer Service Representative is responsible for telephone retention (inbound), data/order entry, order processing and customer service calls, emails, order tracking, and assisting customers with a host of issues.

Job Responsibilities Provide excellent customer service via the telephone: courteous, efficient, telephone/electronic interpersonal communication, through both inbound and outbound communication. Maintains call quality of 90% or better. Possess outstanding ability to communicate via the telephone and process data simultaneously. Has excellent customer feedback and works proactively to handle 65-75 calls per day. Responsible for outbound calls for customer retention. Maintains an up to date retention list (Outbound calls) and is able to triage any customer issues which may arise. Works to assist the CRD(Customer Relations Department) leadership team in the identification and resolution of work flow issues and the management of customer expectations. Works to resolve customer issues and will leverage a 10% cost savings to preserve customer relations. Resolves payment issues on inbound calls. Maintains proficiency in team metrics including Call Volume, Availability, Customer Retention, and Customer Service Scores Maintains accuracy and thoroughness in Data entry and has less than 8 processing errors each month. All other duties as assigned Skills and Knowledge 1-2 years of experience sales/customer service experience. 1-2 years healthcare experience working with healthcare professionals and/or patients. Skilled in computer communication and data entry to maintain less than 8 processing errors per month. Excellent written and verbal communication skills.

Benefits include:

Medical and dental benefits. Company paid life insurance, long-term disability and short-term disability coverage. On-site gym with 24-hour access. 401k with company match. Friendly, team-oriented work environment.

We are an Equal Opportunity Employer