Benefits/Perks

Competitive Compensation

Paid Time Off

Medical/Dental/Vision

401k

Career Growth Opportunities

Job Summary

We are an automatic door company seeking an experienced Service Manager to join our team. In this role, you will oversee and manage all aspects for customer service requests. You will utilize the operational systems and processes of the company, maximizing efficiency and profitability. The ideal candidate has an analytical mind, a deep understanding of business and financial principles, and a proven track record as a Service Manager.

Responsibilities

Oversee all operational aspects of service

Receipt and scheduling of incoming service requests

Generate and submit quotes

Invoicing and closing out calls

Parts orders for service calls

Technician inventory tracking and restock

Keeping customers up to date with status of open calls

Following up with customers

Build and maintain customer and vendor relationships

Create strategic and operational goals and objectives

Implement systems, processes, and procedures to increase efficiency and profitability

Examine financial data and budgets and create reports

Qualifications

Bachelor’s degree in Business or a related field preferred

Previous experience in customer service and service dispatching

Deep understanding of organizational effectiveness and operations management

Ability to analyze financial data and create reports

Excellent verbal and written communication

Knowledge of sound business practices and financial principles

Knowledge and experience with work order software

Knowledge and experience with Quickbooks

Experience with Excel and other common Microsoft programs

Flexible work from home options available.