Job Description
Customer Service Representative (CSR) – Entry Level
This is an immediate hire, full time position with weekly pay based on experience.
PRO Connections has been a leader in customer satisfaction, successfully launching campaigns for recognizable brands throughout their 7 U.S locations.
Our goal is to educate, inspire and train our associates to provide the best customer experience and to lead the industry in positive feedback.
Our commitment to excellence means we offer paid training to CSRs and only promote from within. The Customer Service Representative position is a stepping stone to a management position through the gradual increase in responsibility.
Job Function of Customer Service Representative:
Consult customers
Manage customer expectation
Promote positive experience
Lead customer service initiatives
Generate ideas for POS experience
Troubleshoot issues
Assist in maintaining target acquisitions
Assist in training sessions daily/weekly
Design client campaigns
Raise campaign awareness as assigned
Qualifications of Customer Service Representative:
Must be available FULL TIME
Desire to grow professionally (management positions available upon completion of probationary period)
Ability to build and nurture relationships
Ability to work as a team and independently
Excellent communication skills
Sales experience a plus
Highschool GED or equivalent required
What we offer Customer Service Representatives:
Weekly pay (hourly or salary based on experience)
Steady, stable work environment
Dedicated career paths for those seeking internal growth
Promotions solely from within the company
National and international conferences for those interested
Bonus structure
The Customer Service Representative position is NOT a telemarketing-based position.
Those seeking a career in the following areas are encouraged to apply:
Customer relations, customer support, customer service, customer acquisition, customer retention, management, leadership, business support, retail management, retail promotions, retail customer service, client relations, client management, marketing management, sales, sales systems, business leadership.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
People with Experience in the following areas are encouraged to apply: Customer Service, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service Management, Customer Care, Customer Relations, Customer Relationship Coordinator, Customer Acquisition, Customer Development, Customer Retention
Company Description
PRO Connections is a privately-owned marketing company. We have an expanding national client portfolio. We represent some of the fastest-growing enterprises in the communications and entertainment industries. We currently have offices in 7 major cities across the US and are looking to fill open positions at our headquarter office in Columbus.