Title: Customer Service Advocate

Duration: 3-5 Years

Location: Remote

Education: High school diploma / GED or higher

Classification: Full-Time

Starting pay $18.00

Pay rate may increase to $20-22 **
**

The Health Care Division of The Public Sector Solutions Group (PS2G) is seeking staffing for a customer call center . This will be a remote position. All required equipment and training will be provided. Bilingual candidates are strongly encouraged to apply.

PS2G is a solutions-based company that provides innovative solutions to healthcare, energy and utility, and the public sector. Our team leverages deep knowledge of IT management systems, application development, and specialized technical expertise to help clients achieve their performance goals while ensuring audit compliance and reporting.

Responsibilities:

Successful candidates are responsible for providing customer service support to health plan members in a courteous and professional manner. The successful candidate will demonstrate the ability to de-escalate calls, provide the right solution for the caller, and learn the many services and benefits the plan offers. Hours of operation are 8:00 am to 5:30 pm CST. Other duties include responding to written inquiries in a prompt, accurate, and objective manner, conducting research, and participating in training updates.

Duties & Responsibilities:

• Provide daily client point of contact
• Provide information on eligibility, billing, member and client services
• Perform critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility
• Design, prepare, and coordinate member communications on behalf of the client
• Develop creative solutions to client issues
• Provide pertinent reporting to clients

Required Experience:

• Call center experience 2+ years
• Strong situational judgment skills
• Customer service experience
• Strong computer literacy (i.e. able to use multiple platforms and technologies concurrently)
• Data entry and/or typing experience and at least intermediate-level mastery of Microsoft Office
• Interpersonal, verbal, and written communication skills
• Analytical, organizational, and independent decision-making skills
• Proven ability to learn quickly and adapt to change
• Ability to spend approximately 90-95% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
• Healthcare & Medical Insurance Remote Customer Support
• 1+ year of customer-facing, client service, operation, benefits administration, project management, or account management experience (preferred)
• Experience working with insurance carriers (preferred)
• Proficient in Word, Excel, and other Microsoft applications
• Strong written and oral English communication
• Self-aware and professional

PS2G Employment Statement:

PS2G is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time

Salary: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 2 years (Required)
• Customer service: 2 years (Required)