Maintain a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Participates in the clinical analysis of records, in a concurrent and retrospective manner, to ascertain quality of care for a specific patient population.

Participate in the scope of service of the Quality & Safety Division as it relates to risk management, quality improvement activities.

Conduct and leads Root Cause Analysis, participates in FMEA, and assists in development of corrective action plans in collaboration with an interdisciplinary team

Uses problem analysis skills and critical thinking to collect, review, and analyze data, develop and write reports.

Initiates clinical review and investigation of specific events

Utilize skills to collect patient care data, summarize data, formulate reports

Manage the Quality Case Log and Follow Up items

Assists with the Quality Operations Committee meeting

Participates in improvement initiatives as assigned.

Responsible for the Medical Staff Performance Review Processes including peer review and PPE/FPPE

Coordinates clinical data for the purpose of developing data into useable, understandable, information (trend data, analysis of data) to improve processes throughout the hospital.

Manages facility event/incident reporting system. Works with Corporate Risk Department to aggregate trends and report to Quality & Safety Committee as scheduled.

Assists legal counsel to coordinate the investigation and defense of claims against the facility and staff.

Responds to patient/family/visitor’s needs, questions, concerns, problems and/or complaints in a compassionate, professional, timely and effective manner. 

Responsible for facilitating service recovery and communicating patient/family/guest’s needs, questions, concerns, problems and/or complaints to the appropriate staff members. 

WORK SCHEDULE: 80 hours bi-weekly

Required Skills

QUALIFICATIONS/EDUCATION/TRAINING:

Minimum three years nursing experience & five years total healthcare related work experience.

Able to efficiently use databases, electronic health records and Microsoft Office Suite_._

Strong organizational and interpersonal skills

Must be able to think critically & problem solve; detail oriented

Must be able to work independently

Must have excellent written and verbal communication skills

Able to relate to young adults, middle adults and older adults.

_ __ _

LICENSES AND/OR CERTIFICATIONS: Registered Nurse in South Carolina or other compact state

MINIMAL EDUCATION: Bachelor’s Degree in Nursing and/or working toward Bachelor’s degree.

Required Experience

QUALIFICATIONS/EDUCATION/TRAINING:

Minimum three years nursing experience & five years total healthcare related work experience.

Able to efficiently use databases, electronic health records and Microsoft Office Suite_._

Strong organizational and interpersonal skills

Must be able to think critically & problem solve; detail oriented

Must be able to work independently

Must have excellent written and verbal communication skills

Able to relate to young adults, middle adults and older adults.

_ __ _

LICENSES AND/OR CERTIFICATIONS: Registered Nurse in South Carolina or other compact state

MINIMAL EDUCATION: Bachelor’s Degree in Nursing and/or working toward Bachelor’s degree.