Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Provides an environment that demonstrates caring, compassion and respect for all patients, families, visitors, and staff.

Recognizes the normal signs (growth and development) of the patient population indicated above and understands the requirements of assessment, treatment, and care of the specific age groups

Completes annual training specific to the age needs of the patient population served and demonstrates area-specific care.

Possesses and demonstrates highly effective communication skills with all customers and is able to adapt communication styles as necessary to different patient populations, care-givers, and other customers.

Demonstrates proficiency of the use and application of the electronic medical record, in addition to other systems that are required to perform clinical responsibilities.

Ensures adherence to policies and standards of care and maintains the privacy of patients and the confidentiality of patient information-HIPPA compliance.

Ensures a team work environment by continually assessing the work environment through patient and staff rounds by supervising the clinic care teams within the guidelines of Practice Administrator -approved staffing patterns and contributes to Continuous Quality Improvement.

Reports identified opportunities for the improvement to the Practice Administrator that affect patient care and/or clinic staff and together they will coordinate and facilitates problem solving between clinic staff and other departments or among staff.   Offers assurance that patient and nursing needs are met in a timely manner and in accordance to McLeod Health standards.

Acts as a liaison to members of the health care team for concerns related to their department.   Advises and informs staff of current revised policies, procedures, in a manner supportive to the organization.

Provides for continued, organized work flow during periods of peak volumes and/or unusual work situations. Assist with patient care during these peak time situations through re-assignment of work, directing the staff or providing direct care-giving for a short period of time Participates in the monitoring and control of medical supply inventory to be maintained within office budget yet avoiding unnecessary depletions. Identifies opportunities where supply utilization can be improved and facilitates appropriate adjustments.

Maintains communication with the Practice Administrator regarding the ongoing environment of the office clinic setting and supports the decisions made by the Practice Administrator, the Organization and professional practice. Enforces policies through communication to the clinical office staff and counsels the clinic staff in areas of non-compliance.

Works with Practice Administrator to request additional staffing needs. Provides clinical experiences as a resource for new and experienced staff in order to facilitate orientation, training, and exposure to the variety of practice specific patient types/complaints.

Maintains proficiency of clinical staff and identifies educational and training needs of clinic and staff members. Communicates needs to Practice Administrator if assistance is needed to facilitate additional training

Promotes a climate conducive to learning through encouragement of co-workers formal and informal continuing education.

Addresses variances in employee behavior or work performance graciously and in a timely manner and provides documentation to the Practice Administrator.

Maintains a level of working knowledge of DHEC regulation, OSHA standards, and standard precautionary measures to maintain an environment of safety for staff, patients, and visitors.

Other duties as assigned.

SCHEDULE: 80 hours bi-weekly

QUALIFICATIONS /TRAINING:

5 plus years of medical office experience or previous management in a medical setting.

LICENSES/CERTIFICATIONS/REGISTRATIONS/EDUCATION:

Minimum of a High School diploma or GED from an accredited school

 MEDICAL ASSISTANT CERTIFICATION REQUIRED.

Required Skills Required Experience