• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.  
• Provides 1st Level hardware/software remote support for physician practices to analyze customer concerns and correct or escalate issues accordingly while striving for 100% customer satisfaction. 
• Configures and tests IT and related devices used within the organization. 
• Works closely with Analyst, Desktop and Network support staff to ensure end-user problems are resolved in a timely manner.   
• Provides technical support during normal business hours and participates in after hours on-call rotation.

QUALIFICATIONS/TRAINING: 

• 1-2 yrs. experience in an operator capacity in a multi-platform computing environment preferred.

LICENSES/CERTIFICATIONS/REGISTRATIONS/EDUCATION: 

• High-school diploma or equivalent (GED) required. 
• Associates degree in Computer Science preferred

Required Skills Required Experience

• Advanced computer skills on both PC and Mac platforms; to include MS Office products and familiarity with video, graphics, and audio production tools, including but not limited to: Adobe Creative Cloud products with an emphasis in Premiere and After Effects, 3ds Max, Cinema 4D
• Ability to work in multiple formats: Web, Video, Custom ratios (i.e. 5:1), Mobile apps
• Must understand marketing initiatives, strategic positioning and target audience
• Experience with the use of a project management system for tracking artists hours and generating reports
• Experience with making effective presentations using PowerPoint and/or other forms of media
• Strong written and oral communication skills
• Knowledge of digital deliverable formats
• Knowledge of industry production practices and financial management to allow for accurate budgeting and execution
• Excellent organizational skills and the ability to manage multiple projects