To be the World's Most Loved Children's Brand, we need the best people to join our team! Radio Flyer holds a special place in people's hearts. Radio Flyer transports people to a happy time, to the best parts of childhood, a time when anything was possible. For over 100 years, our company has produced innovative toys that inspire active play, bring smiles, and create warm memories that last a lifetime. Beyond our classic Little Red Wagon, Radio Flyer invents and designs some of the most recognizable tricycles, ride-on, scooters and battery-operated vehicles in the industry.

Radio Flyer has consistently been recognized as a top workplace and received numerous awards such as, Fortune’s Best Small & Medium Workplaces, Entrepreneur and CultureIQ’s Top Company Culture, Wall Street Journal’s Top Small Workplaces, the Daily Herald’s Best Places to Work in Illinois, and Crain’s Best Places to Work. Radio Flyer is a recognized leader in the toy industry, headquartered in Chicago and led by Robert Pasin, grandson of the company founder.

We are committed to a culture that embraces feedback, collaboration, and innovation to achieve great results and drive business growth. At Radio Flyer we live by the Little Red Rule, “Every time we touch people's lives, they will feel great about Radio Flyer!”

OPPORTUNITY:

This is a valuable cross-functional engineering opportunity for engineering students who are sophomores or rising juniors. This internship is designed to allow candidates to build a skillset for future Product Development Engineer internships at Radio Flyer. Working with both the Customer Service and Quality Assurance team, you will support both departments by analyzing, assessing, and solving customer problems and identifying quality improvement projects. This position will communicate directly with consumers, and work with members of the consumer services and quality teams to troubleshoot and analyze consumer quality issues.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Develop unique solutions to improve product quality and safety based on customer feedback.
• Investigate online reviews, customer feedback, and support troubleshooting with our Customer Service team
• Support reliability, abuse, and safety testing on existing and new products
• Create troubleshooting and support documents to help assist our customer service team with technical issues

QUALIFICATIONS:

• Sophomore or Junior Mechanical Engineering Student
• 3.0+ GPA
• Hands-on, results oriented, ability to prioritize objectives and meet timelines
• Self-motivated, proactive, capable of working independently and as part of a team
• Strong problem solving, written communication and ability to multi-task

ABOVE ALL, THE INDIVIDUAL MUST COMMIT TO OUR VALUES:

FUN-omenal Customer Experiences

Live with Integrity

Yes I Can

Excellence in Everything

Responsible for Success

We are looking for people who live our values and support our vision and mission!

At Radio Flyer, we appreciate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We are committed to employing a diverse workforce and are a proud equal employment opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

PLEASE APPLY ONLINE AT WWW.RADIOFLYERCAREERS.COM

Required Skills Required Experience

• Concern for quality

• Attention to detail

• Can do attitude

• A passion for the AV industry

• Excellent customer service

• Good communication skills, both verbal and written

• Quick learner

• Ability to work flexibly between locations and working hours

• Business awareness

• Ability to work both within a team and individually