Position Overview
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
KEY JOB RESPONSIBILITIES
OPERATIONS MANAGEMENT
CUSTOMER SERVICE
PEOPLE DEVELOPMENT & TRAINING
Required Skills
Competencies
Required Experience
Job Requirements
PHYSICAL REQUIREMENTS
PHYSICAL REQUIREMENTS
HOURS PER DAY
LIFTING REQUIREMENTS
FREQUENCY
Sitting
2-3 hours
Lifting 0 - 15 lbs*
Frequently
Standing
3-4 hours
Lifting 16 – 50 lbs*
Frequently
Walking
3-4 hours
Lifting 51 - 100 lbs
Occasionally
Stooping
0-1 hours
Lifting Over 100 lbs
Occasionally
Crawling
0-1 hours
Kneeling
0-1 hours
CARRYING REQUIREMENTS
FREQUENCY
Bending
0-1 hours
Carrying 0 - 15 lbs*
Frequently
Reaching (above your head)
0-1 hours
Carrying 16 – 50 lbs*
Frequently
Climbing
0-1 hours
Carrying 51 - 100 lbs
Occasionally
Grasping
0-1 hours
Carrying Over 100 lbs
Occasionally
AUDITORY/VISUAL REQUIREMENTS
FREQUENCY
PUSHING/PULLING REQUIREMENTS
FREQUENCY
Close Vision
Frequently
Pushing/Pulling 0 - 15 lbs*
Frequently
Distance Vision
Frequently
Pushing/Pulling 16 – 50 lbs*
Frequently
Color Vision
Frequently
Pushing/Pulling 51 - 100 lbs*
Occasionally
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
_Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. _
WORK ENVIRONMENT
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
Competencies