1. Job responsibilities include those listed in competencies document
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
3. Demonstrates a high level of professionalism and teamwork that reflects positively on Operational Effectiveness.
4. Leads the implementation of process improvement activities at McLeod Health driven by A3 thinking and Lean methodology.
5. Manages the internal and external assessment to determine the opportunities for improvement within the organization.
6. Works closely with senior executive team to develop a plan for improvement including the use of value stream analysis, coordinated projects and other process improvement events.
7. Facilitates outcome monitoring to assess effectiveness of change and to monitor sustainability.
8. Develops and coordinates training activities and efforts to aid in the process and cultural changes necessary for eliminating burdensome and wasteful steps and resources in current processes.
9. Ability to engage staff at all levels of the work force and professional disciplines.
10. Promotes conceptual thinking and execution.
11. Skills in planning, leading, facilitating, and implementing improvement projects/teams.
12. Performs all other duties as assigned.

QUALIFICATIONS /TRAINING:

• Additional training in change management and improvement methodologies required eight months after hire
• Minimum 3-5 years of experience in management of people or processes.

LICENSES/CERTIFICATIONS/REGISTRATIONS/EDUCATION:

Background in healthcare management preferred; Bachelor’s Degree required

Required Skills Required Experience