Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. 
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Required Skills Required Experience

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days  (Technical Skill Set Matrix or @PSAV/HR/Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

Competencies          

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

Physical Requirements

PHYSICAL REQUIREMENTS

HOURS PER DAY

 

LIFTING REQUIREMENTS

FREQUENCY

Sitting

2-3 hours

 

Lifting      0 - 15 lbs*

Continuously

Standing

4-5 hours

 

Lifting      16 – 50 lbs*

Frequently

Walking

4-5 hours

 

Lifting      51 - 100 lbs  (2+ persons)

Occasionally

Stooping

2-3 hours

 

Lifting      Over 100 lbs  (2+ persons)

Occasionally

Crawling

2-3 hours

 

 

 

Kneeling

2-3 hours

 

CARRYING REQUIREMENTS

FREQUENCY

Bending

2-3 hours

 

Carrying      0 - 15 lbs*

Continuously

Reaching (above your head)

2-3 hours

 

Carrying      16 – 50 lbs*

Frequently

Climbing

0-1 hours

 

Carrying      51 - 100 lbs  (2+ persons)

Occasionally

Grasping

4-5 hours

 

Carrying      Over 100 lbs 

Never

 

 

 

 

 

AUDITORY/VISUAL REQUIREMENTS

FREQUENCY

 

PUSHING/PULLING REQUIREMENTS

FREQUENCY

Close Vision

Continuously

 

Pushing/Pulling      0 - 15 lbs*

Continuously

Distance Vision

Continuously

 

Pushing/Pulling      16 – 50 lbs*

Frequently

Color Vision

Frequently

 

Pushing/Pulling      51 - 100 lbs*

Frequently

Peripheral Vision

Occasionally

 

Pushing/Pulling      Over 100 lbs

Occasionally

Depth Perception

Frequently

 

*Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

 

 

Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. <AND/OR> Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.