Position Overview

Grow overall audiovisual revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service.  Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills.  Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.

Key Job Responsibilities  

Account and Event Management                                                                     

Solicit and secure business for PSAV through a proactive, consultative sales approach and utilize PSAV’s sales process and sales standards.  Manage PSAV’s sales process through proper utilization of the CRM system. Obtain definite bookings from the hotel, proactively contact customers, enter data into CRM database and create professional bids and proposals by actively using PSAV systems, resources and marketing tools.  Utilize an understanding of costs associated with sales, including labor, commission and equipment outsourcing and work within established profitability guidelines. Presentations and site visits.

Relationship Management                                                                                  

Cultivate and maintain relationships with key customers, hotel personnel and various PSAV supporting functions and departments.  Meet client needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions and problems. Take an active role in PSAV customer satisfaction score results.

Sales Process and Reporting

Utilize current company software, systems, marketing tools and standard documents. Evaluate competitive sales environment, package pricing and bid structures and recommend on-going improvements.  Contribute and assist with execution of the location’s annual business plan.  Ensure proper lead hand-off procedures are followed.  Learn and adopt national standards, business process improvements, new service offerings, etc. and ensure they are implemented in a timely manner.  Assist with reporting as necessary such lost business reporting, forecasting, property level accounting, and ad-hoc requests.  Provide operational support during shows, driving sales programs with team members, and conduct training as needed.

• Minimum of a High School diploma, BS/BA in preferred
• 1 year technology sales or hospitality experience preferred
• Prior sales experience in audiovisual is a plus
• Knowledge of hospitality industry and sales processes preferred
• Technical aptitude and computer proficiency required
• Strong written and verbal communication skills