Job Description

This is a remote position.

PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, employing a global team of skilled professional and experts that span across strategically located offices in the United States, Europe, Asia, and the Middle East. PSC operates in 52 countries globally and has served thousands of clients to date.

We focus on providing quality consulting services to ensure our client’s success. PSC provides cost-effective solutions, while providing exceptional technical capabilities and customer service to our clients for all projects ranging from supplier quality audits to greenfield projects. We understand that the world of life science is evolving rapidly, and we must continue to offer new products and services to meet our customer’s expectations.

We are looking for a for a CRM and/or Vault Administrator. The Ideal applicant has Veeva CRM experience in pharma/biotech.

Responsibilities

• For all types and levels of requests, provide Managed Services to make system changes (such as technical support and enhancements)
• In conjunction with users and Business Owners participate in application management, prioritization, enhancements, break fix activities, problem management
• Complete Master Data Management and System Administration (implementation of workflows and work instructions)
• Categorize, prioritize, track, and route incidents raised by users or monitoring tool
• Complete user account management tasks (creation, changes, terminations), using documented How-To’s, basic user training, FAQs
• Completed Veeva certifications corresponding to scope of support. This will include some or all the following as needed: Veeva CRM Administrator
• Complete documentation per Client’s specifications, including, but not limited to: Business Process Mapping, Business Requirements, Functional Requirements (i.e. Technical Specifications), Test Cases, User Guides, and Admin Guides.\
• Complete system testing as requested, including, but not limited to: Unit Testing (in sandbox) and Smoke Testing (in production) in both browser, iPad and Windows app . of Veeva CRM.
• On-site presence or off-site availability during core hours (8:30AM to 5:30PM PST) Support system on weekends for scheduled critical business needs

Requirements

• Minimum Bachelor's degree in Engineering (Chemical, Biomedical, Mechanical, etc.), Computer Sciences, or Life Science major (Biochemistry, Chemistry, Pharmacy, etc.)
• 2-4 years’ experience of Veeva CRM support in pharmaceutical / biotech industry
• Veeva CRM Certification 
• Superb communication and interpersonal skills
• No C2C / No Third Party Resumes / No sponsorship