Job Description

The Opportunity DESCRIPTION We're looking for a REMOTE LICENSED INSURANCE REPRESENTATIVE, working in the INSURANCE industry in BOISE, IDAHO, UNITED STATES.

YOUR IMPACT

Our licensed customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

YOUR RESPONSIBILITIES

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.

Our Client Our client founded the agency in 2010 and has built one of the top insurance agencies in the nation! Their team’s expert knowledge and enthusiastic leadership has undoubtedly created a thriving agency. They are committed to providing elite insurance services, growing with their network partners, and giving back to the local community.

Experience Required for Your Success

LICENSE REQUIREMENTS

• Service (Property/Causality w/in state that they reside and cannot expire w/in the first 90 days of employment)
• Claims (Adjusters license w/in the state that they reside and cannot expire w/in the first 90 days of employment)

REQUIREMENTS

• High School Graduate or GED
• 6 months customer service experience minimum
• Internet Requirements–Must have ethernet connection and internet speed of 10 download, 5 upload and less than 50 ping (Equipment Provided)
• Over 18 years of age
• Ability to type 25 wpm
• Comfort with desktop computer system
• Proven oral & written communication skills
• Must live within 100 miles of Boise, Idaho
• Active Property and Casualty License

WHAT WE PREFER

• 6 months Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

BEING ONE OF OUR PEOPLE

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.