Investigate and resolve customer disputes for ATM Pin and Dual Debit Card Fraud.
Research and analyze complex transactions, claims, and documentation using multiple online systems with technical proficiency and work on projects/tasks as required by the department.
Gather pertinent information to process and resolve claims by communicating with customers and/or merchants/financial institutions to determine the outcome of the claim.
Review, verify and/or identify customer transactions to detect/prevent financial crime activities, policy violations, and/or suspicious situations in order to mitigate and/or recover losses.
REQUIREMENTS:
AA/AS degree or higher in Applied Sciences, Mathematics, Statistics, Economics, Finance or Criminal Justice
At least 1 year of call center experience in a financial account