The Opportunity We're looking for a Medical Customer Service Representative, working in the BPO industry in Las Vegas, Nevada. -Handles a high volume of incoming calls. -Gathers customer information, assesses and fulfills customer needs. -Educates customers regarding products and services. -Utilizes and navigates multiple systems simultaneously. -Resolves customer issues via one call resolution guidelines and/or escalated process. -Meets or exceeds company and client performance metrics. -Maintains a balance between company policy and client benefit in decision making. -Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers. -Dispositions calls, complies and generates report as required. -Accepts and embraces changes within the current business environment. Our Client Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes (#work-at-home) around the world. Huh!?! Well, you'll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture. Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it! Make things better. Develop great relationships. Have the career you want. Where you want. Experience Required for Your Success -1+ year of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience -6 months of call center customer service experience, medical background is a huge plus -Currently residing in Las Vegas, NV -Stable work history -Professional appearance -Strong detail orientation and excellent communication/listening skills -Ability to pass all skill assessments including demonstrated experience with Microsoft applications -Bilingual (Spanish/English) skills a plus -Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens -Strong decision making and analytical abilities -Ability to identify customer needs and clearly articulate products and services -Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime -Highly developed sense of integrity and commitment to customer satisfaction -Ability to meet all attendance and dependability requirements -Ability to type a minimum of 30 WPM