Compensation and Structure: This role is a primarily remote part-time position for 15-25 hours per week. Compensation depends on if full or part-time and on experience/background, ranging from $20-26/hr. For someone who can regularly do 25 hours of work, we offer participation in our health care plan which includes medical and dental benefits, PTO accrual, and paid holidays. Part-Time Schedule: Hours can be flexible but in order to complete some tasks that require calls to customer service centers, at least 8 hours a week must be some time Mon-Fri in the hours between 8 am to 6 pm. The remainder of the hours can be done at your choosing as long as you are working 2-3 hours per day Mon-Fri. In total, 10-15 hours a week must be done Monday-Friday with the additional 5-10 hours that can be flexible. 90% of the job can be done remotely, however, ideally, the training is done in person at the Madison Valley Office. We also have quarterly in-person meetings. Candidates who have strong experience would have the option to work fully remotely. Responsibilities: • The Office Assistant (OA) is part of the administrative team providing support to all roles, which may include answering phones, replying to emails, helping with faxing and online communication, but the key tasks involve taking payments, data verification, insurance verification, data entry into spreadsheets, online portals, and medical record systems. • Additional tasks include calling insurance companies to help research problems, running weekly reports and reaching out to clients and clinicians about missing documents, communicating billing issues to clinicians and clients, and adding information about clients and payments in online systems. • The role reports to Owner Evonne Noble but supports all departments and thus requires the ability to coordinate shifting priorities effectively and triage competing demands. • As needed, the OA will help with solving problems and implementing and documenting new procedures. Qualifications: IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS: • Excellent time management skills to work independently • Attention to detail and a high degree of accuracy in data entry • Positive, friendly, and upbeat • A good listener • Ability to manage workload to ensure timely and effective operational success • Ability to interact and communicate in a positive and professional manner • Ability to work in an unstructured environment on multiple tasks and goals  • Ability to prioritize tasks and follow through to completion • Excellent customer service skills, including establishing, building and maintaining customer satisfaction • Ability to be calm and patient with people in distress   • An appreciation for differences and a commitment to cultural awareness  • Resourcefulness and problem-solving • Ability to receive and consider feedback  • Confidence to make suggestions to the management team MINIMUM REQUIREMENTS: • Experience in customer service or interacting with the public • Experience in detailed data entry • Strong computer skills to navigate online programs and interface with multiple online systems • Strong written communication skills to have accurate, professional correspondence with clients, clinicians, and the public Compensation: $21 - $26 hourly

• The Office Assistant (OA) is part of the administrative team providing support to all roles, which may include answering phones, replying to emails, helping with faxing and online communication, but the key tasks involve taking payments, data verification, insurance verification, data entry into spreadsheets, online portals, and medical record systems. • Additional tasks include calling insurance companies to help research problems, running weekly reports and reaching out to clients and clinicians about missing documents, communicating billing issues to clinicians and clients, and adding information about clients and payments in online systems. • The role reports to Owner Evonne Noble but supports all departments and thus requires the ability to coordinate shifting priorities effectively and triage competing demands. • As needed, the OA will help with solving problems and implementing and documenting new procedures.