Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Patient Services Representative / Scheduler (Bilingual Preferred – English & Spanish) Austin Surgeons

Austin Surgeons is seeking a dedicated Patient Services Representative / Scheduler who is passionate about delivering excellent customer service. This position requires the ability to communicate effectively with patients in both English and Spanish.

We offer competitive pay and a supportive work environment where teamwork and patient-centered care are valued.

Position Overview:

The PSR/Scheduler will be responsible for scheduling patient appointments and entering accurate demographic and financial information into the practice database. This role works closely with the business office to verify insurance coverage and communicate patient payment responsibilities.

Key Responsibilities:

Provide outstanding customer service while assisting patients in person and over the phone

Schedule and confirm appointments accurately and efficiently

Enter and maintain patient demographic and insurance information in the practice system

Verify insurance coverage and communicate patient financial responsibilities

Collaborate with team members across departments to ensure smooth workflow

Uphold confidentiality and compliance with HIPAA regulations

Qualifications:

Bilingual (English & Spanish) – verbal, written, and reading fluency preferred

Strong customer service and communication skills

Knowledge of medical terminology and procedures helpful

Experience with insurance verification preferred

Familiarity with Practice Management / EMR systems

Previous medical office or scheduling experience a plus