Job Title: Part-Time After-Hours Intake Specialist (Personal Injury Law Firm)
Location: Remote
Hours: Weekdays 5:00 PM – 9:00 PM CST; Full coverage on weekends and holidays
Compensation: Pay per call + bonuses for signed clients
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About Us: We are a well-established personal injury law firm dedicated to helping injured individuals receive the justice and compensation they deserve. We are expanding our team and seeking an experienced, professional, and compassionate After-Hours Intake Specialist to be the first point of contact for potential new clients during evenings, weekends, and holidays.
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Position Summary: As our After-Hours Intake Specialist, you will play a crucial role in our client acquisition process. You will handle incoming inquiries, complete detailed intake forms, and assist potential clients through the initial consultation and sign-up process. This is a fully remote, part-time position ideal for a candidate who thrives working independently and has a strong background in personal injury client intake.
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Responsibilities:
· Answer incoming calls, emails, and website inquiries during scheduled hours.
· Conduct thorough intake interviews to gather all necessary information for case evaluation.
· Empathize with prospective clients and provide excellent customer service.
· Accurately enter information into case management systems.
· Assist in scheduling consultations or signing up clients directly where appropriate.
· Follow firm protocols for escalating urgent matters to attorneys or management.
· Maintain confidentiality and professionalism at all times.
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Requirements:
· Minimum 3 years of experience handling personal injury intakes in a law firm setting.
· Excellent communication skills, both verbal and written.
· Strong organizational skills and attention to detail.
· Ability to work independently with minimal supervision.
· High comfort level with technology, CRM systems (particularly Clio), and remote communication tools.
· Reliable internet connection and home office setup.
· Availability to work 5:00 PM – 9:00 PM weekdays, full weekends, and holidays.
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Compensation:
· Pay based on the number of calls handled.
· Additional bonuses for successfully signed clients.
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How to Apply: Please submit your resume and a brief cover letter highlighting your personal injury intake experience. We are looking to fill this role quickly with a dedicated professional ready to join our growing team!