Job Description

PTP is looking for a SALESFORCE SOLUTION ARCHITECT to join our CX CRM Practice. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

RESPONSIBILITIES

• Will serve as a Salesforce Solution Architect for the PTP CRM Digital practice, providing clients with CRM strategy and implementation services.    
• Will perform tasks to develop CRM solution architecture strategies, design and implement Salesforce.com solutions.

REQUIREMENTS

• Experience with the Salesforce platform and products. Focus on Sales Cloud, Service Cloud 
  • Experience with Pardot, Community Cloud, CPQ, and/or Einstein are a plus
• Salesforce Certifications: Salesforce Administrator, Salesforce Sales Cloud or Service Cloud
  • Additional certifications are a plus.
  • Examples: Platform App Builder I & II, Advanced Administrator, Community Cloud
• Salesforce expertise and experience with:
  • Sales Cloud: Account, Contact, Opportunity Management, Forecasting
  • Service Cloud: Case Management, Case Teams, Entitlements, Queues, Omnichannel, Digital Engagement
  • Community Cloud experience is a plus
  • Standard Administration: Salesforce Org, Users, etc.
  • Standard Configuration
    • Data Model & Mapping, Entity Relationship Design (ERD)
    • Object configuration, extensibility
    • User Interface (UI) configuration, extensibility
  • Business Rule Automation: Workflows, Flows, Einstein Next Best Action, etc
  • Sharing and Visibility
• Experience in running customer facing requirements gathering sessions to design and configure Salesforce solutions adhering to implementation leading practices.  
  • Analyze and document client CRM activities and initiatives
  • Able to review documentation collected and summarizing the relevant content for engagement deliverables
• Ability to articulate and compare alternative approaches drawing from previous engagements and recommended solutions
• Ability to independently develop CRM solution strategies based on strong analytical skills and business knowledge
• Able to generate CRM solution architectures based on strong analytical skills and business knowledge
• Experience conducting client solution requirements definition sessions with client staff
• Bachelor's Degree in Computer Science or related field.  Master's Degree in related field is a plus

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

this is a remote position