Job Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a CX BUSINESS ANALYST to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.  At PTP we value aptitude and creativity as well as experience.  We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Work as a contributing member of delivery teams from project planning through execution for:
  • Customer Strategies and Assessments
  • CX Program Roadmaps
  • CX Requirements and Design
  • Business Case Development
  • Testing
  • Training
• Work to support the management of client expectations and day to day interactions with clients and sponsors
• Provide thought leadership for improved business solutions for PTP customers
• Participate in aspects of the business development process to include research, writing, and on-site client meetings
• Facilitate client understanding of proposed solutions and the business value it will bring

Requirements

• 5+ years of business consulting experience, with 3+ years on CX projects
• Ability to articulate and compare alternative approaches drawing from previous engagements and recommended solutions
• Ability to develop CX strategies based on analytical skills and business knowledge
• Experience conducting client business requirements definition sessions with client staff
• Willing to travel throughout the USA - combination of travel and remote work

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.