Job Description

PTS DIAGNOSTICS is an innovative point-of-care diagnostics solutions provider that partners with patients and healthcare professionals to provide the right information at the right time to make the right decisions. The company’s name represents the three pillars upon which it has built its long-term success: PEOPLE, TECHNOLOGY AND SERVICE.

SUMMARY

Supports field sales, customer service, and technical support efforts with correlations, product demonstrations, webinar training, onsite training, and customer technical issues. With regards to this position, the Technical Support Specialist (TSS) is responsible for ensuring that all field correlations are managed appropriately, and data is collected and assessed in an accurate professional manner. The TSS will also oversee all field-based training activities. TSS will act as liaison between the field sales team and internal clinical support teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Oversees field correlations and compiles data associated with correlations.

· Provides account level field training and on-going training for key accounts as identified by field sales.

· Acts as liaison between client, sales, and other departments of the company.

· In conjunction with Customer Service, troubleshoot customer complaints and issues thaT may arise in their region.

· Represents company as required at trade association meetings to promote product.

· Analyzes and controls expenditures of their region to conform to budgetary requirements

· Monitors and evaluates the activities and products of the competition.

· Meets all administrative requirements put forth by the organization.

· Attends all PTS meetings and conference calls unless pre-approval is secured.

· Arrange and conduct virtual training sessions to provide client support and troubleshooting

· Travel as needed to support client demonstrations, training and troubleshooting

QUALIFICATIONS

· Ability to read and interpret general business periodicals, professional journals, or governmental regulations.

· Ability to write reports and business correspondence.

· Ability to effectively present information and interact with groups of managers, clients, internal and external customers, and the general public.

· A successful track record of providing field level support for one or more diagnostic companies.

· Ability to setup, schedule, and conduct virtual training and webinar sessions

· Available for domestic and/or international travel periodically at times

· Microsoft Office skills.

EDUCATION AND/OR EXPERIENCE

· A science based Bachelor’s or MLT Associates degree from an accredited college or university is required

· Must have at least two (2) total years in a laboratory environment

· Or equivalent combination of education and experience

· Knowledge of cardiovascular disease and/or diabetes treatment strategies a plus

· Previous customer support/service experience desirable

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is a hybrid of onsite and remote work and may travel up to 30-40% of the time.

PTS Diagnostics is an Equal Opportunity Employer.

Company Description

PTS Diagnostics is an innovative point-of-care diagnostics solutions provider that partners with patients and healthcare professionals to provide the right information at the right time to make the right decisions. The company’s name represents the three pillars upon which it has built its long-term success: People, Technology and Service.