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Customer Success Manager

PWW Recruiting, LLC.

Customer Success Manager

San Francisco, CA
Paid
  • Responsibilities

    JOB DESCRIPTION

    We are looking for a passionate Customer Success Manager to join our San Francisco, CA office.

    • You’ll be on the front lines supporting and setting up our enterprise customers for success
    • Work with new customers to develop roll-out and expansion plans across their team/department/division
    • Lead all post-sales activities for customers through strong relationship-building, product knowledge, planning, and execution.
    • Ensure existing customers are on track to expand
    • Develop and maintain product expertise, including best practices to provide value to customers
    • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
    • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value
    • Customer Success and Support can be stressful. We are looking for folks who can maintain calm, and a sense of humor, under pressure.

    BENEFITS

    Full

    ADDITIONAL INFO

    Experience in Customer Success, Sales, Support/Service or customer facing roles You are passionate about engaging your customers and working collaboratively to learn how we can make them successful. You have fantastic organizational skills, have previously worked in-person with customer-facing roles, and want to work in an environment where culture and doing it right matter. You love the idea of being on the launch pad of a startup with proven executive management. If this is you, we have a tremendous opportunity. Customer Success Managers are responsible for maintaining the health and well-being of our rapidly-expanding customer list, from the post-onboarding phase, through renewal, and beyond.

    3 to 7 years leading or participating in business or technology projects, preferably in a consulting

    Ability to land confidently at a client and command the room without being the boss of the room

    Customer-focused, enthusiastic, positive and service-oriented Skilled at problem-solving, decision making, and ability to navigate challenging situations in a pro

    Strong presentation, meeting facilitation, and written communication skill

    Willingness to travel domestically and internationally to customer locations and/or work remotely from home

    Ability to work with minimum direction to achieve goals

    Excellent time management and organizational skills with the ability to track numerous details

    Managed the implementation projects, led project work-streams, or conducted business analysis in a business-setting

    Familiar with project management and SDLC methodologies

    Earned a B.A. or B.S. degree and preferably an MBA