Job Description

POSITION: VPAN Program Manager (SD4) STATUS: Full-time, exempt REPORTS TO: Pacific Battleship Center VP/CIO (Military and Veterans Affairs Department Head) JOB LOCATION: Battleship IOWA Museum, 250 S. Harbor Blvd., San Pedro, CA 90731

The mission of the Pacific Battleship Center is to inspire civic engagement through Education, Veterans, and Community efforts – our three core pillars. As a historic ship museum, we’re revolutionizing the way people experience history through multi-faceted programming including on-site and virtual programs. The ship serves as a platform for numerous education, military, veterans, and community programs. Located on the LA Waterfront, the Battleship IOWA has welcomed millions of visitors since its opening in 2012.

REPORTS TO: Direct to: Pacific Battleship Center VP/CIO (Military and Veterans Affairs Department Head) Dotted Line to SCG VPAN Program Director for contract accountability and metrics

EXPERIENCE AND/OR CREDENTIALS REQUIRED:

Program Manager shall act as a central point of contact with the County of Los Angeles Department of Mental Health (DMH) VPAN program and attend meetings designated by the County. It is strongly preferred that the incumbent is a veteran of the U.S. military or spouse, parent, sibling, or child of a U.S. military veteran.

Candidates must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

Program Manager must be a licensed (or licensed eligible) mental health therapist (i.e., marriage and family therapist, social worker, or psychologist) with at least two (2) years’ experience supervising staff. Program Manager and/or alternate may be reached during normal business hours, Monday through Friday from 8 a.m. to 6 p.m.

DAILY RESPONSIBILITIES

ADMINISTRATIVE:

1. Recruit and hire staff within required agency guidelines
2. Manage the Rally Point established aboard Battleship Iowa in L.A. Supervisorial District 4
3. Identify Community Access Points and establish Battle Buddy team presence at each site
4. Lead the startup and on-going management of the Rally Point location and identified Community Access Points (CAPs)
5. Provide administrative management and oversight to the Battle Buddy team adhering to SCG, LACMH, and PBC policies
6. Provide appropriate leadership and clinical expertise as needed to support the work of the Battle Buddy team
7. Provide appropriate level of support, intervention, or/and case planning to establish client stabilization in the event of an immediate crisis
8. Develop and disseminate appropriate protocols for the Battle Buddy team as it relates to engaging with clients as well as needs assessments; assessing for suicidality; mental health, substance abuse, homelessness, and financial stability
9. Utilize data to analyze team’s effectiveness and appropriate of caseload levels
10. Motivate and inspire the Battle Buddy team creating a sense of urgency and unity with focus and buy-in to the values of the VPAN vision, mission, and strategic implementation
11. Conduct team meetings once a week
12. Provide individual supervision on a regular basis
13. Attend all SCG and DMH meetings with prepared data/information as requested
14. Provide timely staffing updates to SCG

OUTREACH

1. Help cultivate partner organizations
2. Develop and implement community marketing, awareness, and education campaigns
3. Collaborate with Supervisorial District stakeholders and LAVC to identify resource gaps in the community
4. Provide expertise, oversight, and support to Battle Buddy team particularly in the following areas: a. Share personal experiences, skills, strengths, ongoing support and resource referral in recovery from mental health and/or substance abuse issues. b. Accompany participants to appointments and meetings, housing searches, voucher application/issuance sessions, and any other veteran-centered activity. c. Assist participants in developing recovery plans with the skills, strengths, supports and resources to aid them in achieving goals and plans; work with case manager or treatment team in needed steps for self-directed recovery (most often within the home of the Veteran) d. Assist participants with setting up and sustaining self-help (mutual support) groups and with locating and joining existing groups e. Assist participants identify and eliminate barriers and maintain employment/housing/sobriety
5. Perform integration with the County’s Coordinated Entry System for housing (CES), U.S. Department of Veterans Affairs (VA), and other Service Planning Area (SPA) based systems.
6. Develop and/or provide oversight of peer-led training
7. Develop and/or provide oversight of staff presentations to organizations
8. Develop and/or provide oversight of CAP (Community Access Points) presentations/relationship
9. Develop and/or provide oversight of local community organization presentations/relationship
10. Support DMH led community outreach
11. Encourage collaboration with other SD CBO Veteran service teams
12. Identify and engage any/all potential client sources
13. Ensure Battle Buddy team’s integration with the County’s Coordinated Entry System for housing (CES), U.S. Department of Veterans Affairs (VA), and other Service Planning Area (SPA) based systems.
14. Carry caseload as demand requires
15. Be a peer advocate above all

CASE MANAGEMENT AND DOCUMENTATION

1. Follow DMH best practices protocols and provide oversight of Battle Buddy team compliance
2. Provide supervision and guidance of Battle Buddy team’s case management and documentation deliverables
3. Ensure appropriate level of services and care are being provided by the Battle Buddy team to VPAN clients
4. Provide oversight to ensure the life cycle of referral is documented appropriately in Unite Us referral tracking technology platform
5. Ensure case notes and documentation are timely, complete, appropriate, and in format as required by agency (subject to change with program needs)

REFERRAL PROCESSING

1. Develop competency in utilizing Unite Us referral tracking technology platform - input client demographics, needs assessments, and case notes timely.
2. Accept, review, and assign referrals to peers within 48 hours
3. Ensure team follows up with clients as appropriate and according to guidelines
4. Establish protocols for monitoring and reviewing cases including discharge planning