RESIDENT SERVICES COORDINATOR-SAN DIEGO Become part of our team! We are a nationwide forerunner in luxury apartment communities. We are currently seeking a stand-out Resident Services Coordinator to join our team in the San Diego, La Jolla area. At Pacific Western Corporation we know every employee is the cornerstone of our success! The ideal candidate will embrace our Company Core Values, Trust, Honesty, Fairness, Teamwork, Diversity, Integrity, Respect, Professionalism. Customer service, Excellence, Responsiveness and Safety. The Resident Services Coordinator is responsible for working closely with the Resident Services Manager and Community Manager to evaluate goals, priorities, expectations, and execution of daily resident services tasks. This position will ensure new and established residents’ experience is a positive one. The incumbent will analyze, investigate, evaluate, and resolve incoming concerns in a timely manner. The Resident Services Coordinator will respond to situations by conducting phone calls, emails, or in-person consultations. The goal of this position is to ensure the smooth operation of the Resident Services office by tracking incoming service requests, assisting in the turnover process, move-ins and move-outs, scheduling services and timely execution of management reports. Upkeeping document-file integrity according to fair housing and in-house policies is essential.

Qualifications

High school diploma or GED and 1-3 years of related experience

Working knowledge of leasing and management policies

Sales and/or Customer Service experience required

Property Management software experience a plus

Ability to set priorities, handles multiple tasks, and meets deadlines

Strong communication skills, both oral and written

Experience, Education, Knowledge:Highly desired 3 years of experience in apartment property management or hospitality industry. Must have knowledge and experience in customer service, automated office, client relations and Fair Housing. Able to work under regular deadlines; highly motivated self-starter with good organizational skills; excellent written and oral communication skills; excellent computer skills. Experience with OneSite, RealPage property management software, and Excel is a plus; GED or equivalent required; degree preferable. TYPICAL PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Associates will be required to climb stair wells, frequently continuously walk, or sit for up to 8 hours in any given day. LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Benefits and Compensation: Pacific Western Corporation offers one of the most competitive compensation and benefit packages in the industry, including medical, dental, vision, vacation, 401K, and paid holidays. Compensation is determined depending on work experience. Benefit package offered after probationary period. BACKGROUND: Successful applicants must pass a background, reference check and drug screening.