Customer Service Representative
Full Time Salary Range- Competitive hourly rate based on experience. Dress code- Business casual/Jeans/Polo/ NO GRAPHIC t-shirts. Hours- Monday through Friday. Schedule may vary based on operation & specific needs. Packaging Exchange is looking for a Customer Service Representative to join our team and help impact our customers. A strong candidate will have excellent communication and organizational skills. This role will focus on ensuring that we exceed our customers' expectations every day and on each order. The Customer Service Representative will be a key team member in their local Packaging Exchange branch, assisting our sales and operations teams and customers in a variety of ways, while also connecting with and supporting surrounding facilities. Essential Duties ● Develop and maintain trusting relationships with our customers ● Carry out various customer service activities, including responding to inquiries, processing orders, and handling complaints through to resolution ● Process and input all customer orders as required ● Process all customer billings on a daily basis ● Produce stock reports to check for product availability ● Coordinates special and last minute shipping requests with the Operations Department, expediting any order as necessary ● Follow up with other departments to ensure service standards are being met ● Provide shipping and tracking information to customers as required ● Communicate customer feedback to management, including opportunities for continuous improvement in service ● Assist Packaging Exchange's sales team with pricing, inventory, and customer information requests ● Act as a liaison between the Operations and customers ● Assist the local Operations team with any other daily needs, including reviewing reports, tendering freight loads, entering information into customer/vendor portals, among others Job Requirements & Qualifications ● High School Diploma, GED or equivalent. ● 2+ years of customer service experience ● Packaging distribution experience is a strong plus ● Strong interpersonal & written and verbal communication skills, including the ability to articulate to management, vendors, customers, etc. ● Results oriented, attention to detail ● Demonstrated ability to be flexible in a fast-paced environment ● Computer knowledge and skills to utilize MS Office as an effective management tool Perks & Benefits: ● Competitive hourly rate and bonus structure. ● Join our team if you are looking for a sense of belonging and creating an impact in the growth and expansion of the organization. ● Extreme room for growth with the company in a family-oriented, caring, organizational culture with fast paced expansion and development opportunities. Company Description Packaging Exchange re-imagines the packaging supply chain by bringing neutrality to buying decisions. Packaging Exchange is uniquely positioned to draw on years of industry-leading market expertise, technology, and a network of industry partnerships--all governed under one disciplined approach and software.
Packaging Exchange re-imagines the packaging supply chain by bringing neutrality to buying decisions. Packaging Exchange is uniquely positioned to draw on years of industry-leading market expertise, technology, and a network of industry partnerships—all governed under one disciplined approach and software.