Job Description
Packback is looking for a Product Support Representative to join our Product team!
Who we’re looking for
At Packback, we view the support our users receive when they reach out to our team as a key feature of our product. We’re looking for someone who is obsessed with making the best possible user experience on our platform through Product Support.
We are seeking a team member who approaches every interaction with a customer as an opportunity to improve a student’s experience and learn about how we can make our platform better.
What you will do in this role:
What you should bring to the table:
AN EXTREME FOCUS ON CUSTOMER CARE (STUDENTS, PROFESSORS, AND SCHOOL ADMINISTRATORS)
EXCELLENT WRITTEN COMMUNICATION
IMPECCABLE TRUSTWORTHINESS AND RELIABILITY
EXCELLENT PROBLEM-SOLVING AND INVESTIGATIVE SKILLS
It’s also great if you have:
Job Details & Benefits START DATE: Desired Formal Start Date for this role is December 1st, 2020
COMPETITIVE SALARY: The salary for this role is $40,000, and have clear expectations for professional growth.
A CULTURE THAT YOU CAN BE PROUD TO BUILD: We work hard at building a culture of curiosity and continuous learning at Packback, where every voice matters and can make an enormous impact on the business.
A COMPANY THAT INVESTS IN YOU AND YOUR FAMILY: Packback offers 6 weeks fully paid, gender non-specific extended leave policy (for either parent welcoming a new child through birth or adoption, to care for a family member in need, or for bereavement).
BENEFITS FOR YOUR HEALTH AND WELL-BEING: Health insurance, Short-term disability insurance; option for dental, vision, and life, Health Savings Account, and Commuter Benefits Account
LOCATION & COMMUTE: Packback is remote-flexible. When we are able to return to the office (after COVID-19), we have a lovely, comfy office located conveniently in South Loop, close to CTA lines, Metra, and affordable paid parking lots.
FLEXIBLE VACATION POLICY: Packback offers a flexible vacation policy, with a minimum of 10 vacation days recommended. We want our employees to take time for travel, discovery, and self-care.
CULTURAL PROGRAMMING: Access to creative and educational events hosted at the Packback office, like Makespace and "A more curious Chicago"
AND OF COURSE, OUR OFFICE PUP, PEPPER!
Our commitment to diversity:
Working in the Education Technology space, Packback believes it is an ethical necessity for us to work to build a diverse and inclusive team, to help us better consider the needs of our diverse audience of students with a wide range of educational backgrounds and educational needs.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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