Benefits:
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Job Title: Pack & Send Services Representative / Notary Public Company: Northeast Pack & Send – A Division of Team Thompson & Northeast Title & Tag Location: Inside select Northeast Title & Tag offices across NEPA Employment Type: Full-Time
About Us: Northeast Pack & Send is your one-stop shop for fast, affordable shipping and professional business services. Located inside all Northeast Title & Tag locations, we proudly offer packing, shipping, printing, and small business support powered by top carriers like UPS, FedEx, DHL, and USPS.
We’re a family-owned business with deep roots in the community, and we’re looking for a friendly, organized, and tech-savvy team member who’s ready to help customers — and our business — thrive.
About the Role: As a Pack & Send Services Representative, you’ll be the go-to expert for helping walk-in and business customers with their shipping, printing, and general service needs. You’ll operate equipment, assist with printing jobs, handle shipping logistics, and maintain a welcoming and efficient store environment. If you’re energized by customer service, detail-oriented, and excited to learn — this role is for you.
What You’ll Do:
Greet and assist walk-in customers with shipping, printing, and notary services
Provide expert guidance on carrier options, packing materials, and pricing
Prepare packages for safe shipment — including custom boxing and cushioning
Process shipments and print jobs using store software and equipment
Operate printers, copiers, fax machines, laminators, binding equipment, and POS systems
Ensure the workspace is clean, organized, and safe
Assist with store open/close duties and basic end-of-day accounting
Maintain up-to-date knowledge of products, services, and shipping guidelines
Work independently and as part of a team to complete daily tasks
What We’re Looking For:
Strong customer service skills and a positive, can-do attitude
Quick learner who’s comfortable using technology and operating equipment
Friendly and professional communication — in person, by phone, and over email
Attention to detail, organizational skills, and ability to multitask
A team player who can also take initiative and work independently
Trustworthy, punctual, and reliable
Required Qualifications:
High school diploma or GED
1+ year of customer service experience
Must be able to lift up to 40 lbs
Must pass a background check
Must obtain Notary Public certification within 60 days of hire (we’ll assist with the process)
Preferred (but not required):
Experience in retail, logistics, print services, or shipping
Familiarity with Microsoft Office (Word, Excel, Outlook)
Prior notary experience
Why Join Team Thompson?
Be part of a fast-growing, community-based company that values its people
Learn skills that cross into shipping, print services, customer support, and operations
Join a friendly, supportive team in a positive work environment
Opportunities to grow across our other divisions — Title & Tag, Insurance, and DOT Compliance
Benefits Include:
Paid time off
401(k) with company match
Health, dental, and vision insurance
Life insurance
Professional development support
Ready to be the face of service in your community? Apply today to join Northeast Pack & Send — part of the Team Thompson family.